Jenin Shaju
Jasper,AB
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Service-oriented Housekeeping Room Attendant manages multiple, concurrent tasks in fast-paced environments. Friendly with strong interpersonal skills across all levels of an organization. Offering a strong work ethic and dedication to achieving results.
Warm and friendly individual helps customers in any situation.
Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful hospitality setting.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Agent
The Local Cafe And Restaurant
10.2019 - 12.2020
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Maintained clean and organized front desk areas to uphold polished company image.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Customer Service Representative
Toronto transit commission
12.2020 - 11.2021
- Handled customer inquiries, billing questions, payments, and service requests
- Followed up with customers to offer additional support and check resolution satisfaction.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer service orders promptly to increase customer satisfaction.
Housekeeping Attendant
Comfort Keepers
12.2021 - 02.2023
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
Assistant Event Manager
Mardi Gras Banquet Hall
03.2022 - Current
- Delivered prompt payment for event vendors, venues, staff and transportation providers.
- Oversaw preparation and management of event budgets to deliver at or below projected costs.
- Prepared invitations to send out to guest lists.
- Assembled creative and innovative event attractions based on internal capabilities.
- Searched and negotiated suitable venues per setup requirements and budget constraints.
Education
Advanced Diploma - Hospitality Management
Centennial College
Scarborough ON01.2021
High School Diploma -
MAR AUGUSTINE HSS
Kerala, India04.2018
Skills
- Problem-Solving Ability
- Shipping and Receiving Understanding
- Store Maintenance
- Handheld Computer Device Software
- Customer Relations
- Supply Room Organization
- Hospitality Management
- Catering Coordination
- Banquet Event Orders (BEOs)
Certification
- Licensed FOOD HANDLER - 2026
- SMART SERVE License - 2024
Timeline
Assistant Event Manager
Mardi Gras Banquet Hall
03.2022 - Current
Housekeeping Attendant
Comfort Keepers
12.2021 - 02.2023
Customer Service Representative
Toronto transit commission
12.2020 - 11.2021
Front Desk Agent
The Local Cafe And Restaurant
10.2019 - 12.2020
Advanced Diploma - Hospitality Management
Centennial College
High School Diploma -
MAR AUGUSTINE HSS
- Licensed FOOD HANDLER - 2026
- SMART SERVE License - 2024
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