Jenilyn Gallegos
Burlington,Ontario
Summary
With over 5 years of experience in medical office administration, procedures, scheduling, and task coordination in a high-stress environment. Thorough and meticulously organized professional. Every task undertaken with great care and utmost diligence. Clinical professional with comprehensive expertise in patient care coordination, relationship building, and healthcare services. Proven ability to foster strong team collaboration for seamless communication and patient satisfaction. Adept at navigating dynamic environments, responding effectively to changing needs, and consistently achieving impactful results. Strong skills in patient advocacy, healthcare administration, and multidisciplinary team integration. Asset to any organization. Known for reliability and flexibility. Committed to maintaining high standards and delivering outcomes that exceed expectations.
Overview
10
10
years of professional experience
Work History
Office Admin/Clinical Liaison/Receptionist
PRISM EYE INSTITUTE
Oakville, ON
11.2018 - Current
- Greeting patients, checking them in
- Verifying each patient OHIP card eligibility to ensure adequate coverage
- Answering phone calls, booking, and confirming appointments
- Photocopying and faxing documents
- Date entry, filing, and general clerical duties
- Processing payments/OHIP and billing insurance
- Provided professional and courteous customer service to assist clients with their needs
- Assisted patients with any help they require
- Responsible for keeping department looking organized and properly stocked
- Answering phone calls and paging for assistance
- Assisting co-workers
- Reviewing internal/external referrals
- Retrieving appropriate and accurate information from other clinics.
Front Desk Receptionist
Dr. Byron Lui, Optometrist
Mississauga
08.2017 - 11.2018
- Greeted patients at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive patients information with confidentiality, adhering to company privacy guidelines.
- Resolved patients issues quickly and notified supervisor immediately when problems escalated.
- Taking payments, processing insurance, creating invoices.
- Completing eye pretests for every patients prior to seeing the doctor.
Sales Associate
Walmart Canada
06.2014 - 12.2017
- Provided professional and courteous customer service to assist clients with their shopping needs.
- Assisted customers with any help they require.
- Responsible for keeping department looking organized and properly stocked.
- Answering phone calls and paging for assistance. Assisting co-workers
Co-op Field Placement
MyHealth Care Centre
01.2017 - 04.2017
- Company Overview: The clinic that offers chiro, physio, massages, acupuncture, and more
- Greeted clients, checked them in for appropriate practitioners, and answered questions
- Worked with 'Jane' software for booking appointments, processing payments, and keeping track of schedules for every client
- Confidentially managed health records and organized filing
- Photocopied, printed, faxed documents
- Maintained and kept track of inventory including office supplies
- Created docket sheets (meeting minutes)
- Confirmed medical appointments and communicate messages for medical staff and patients (Checking voicemails & e-mails)
- The clinic that offers chiro, physio, massages, acupuncture, and more
Education
Diploma -
Office Administration-Medical
Ontario01.2017
Diploma -
Early Childhood Education
Ontario01.2012
Skills
- High attention to details
- Organized
- Team player
- High proficiency with computers
- Conflict Resolution
- Multitasking
- Time Management
Languages
English
Tagalog (Filipino)
References
Available Upon Request
Timeline
Office Admin/Clinical Liaison/Receptionist
PRISM EYE INSTITUTE
11.2018 - Current
Front Desk Receptionist
Dr. Byron Lui, Optometrist
08.2017 - 11.2018
Co-op Field Placement
MyHealth Care Centre
01.2017 - 04.2017
Sales Associate
Walmart Canada
06.2014 - 12.2017
Diploma -
Office Administration-Medical
Diploma -
Early Childhood Education