Jenilee Jones
Toronto
Summary
Developed strong communication and problem-solving abilities in customer-focused environment. Excel at understanding user needs and providing effective solutions, ensuring high levels of satisfaction. Seeking to transition into new field where these transferrable skills can drive success and growth.
Overview
6
6
years of professional experience
Work History
Emotional Support Provider and Coordinator
Certified Listeners Society
08.2022 - Current
- Facilitated difficult conversations with clients by actively listening and providing emotional support while assisting them through challenging circumstances.
- Coordinated an online chatroom for volunteers and supervisors to communicate in during their shifts.
- Organized the call order to keep volunteers informed about which calls they were answering.
- Completed an attendance sheet to track the organization which volunteers were present and absent, helping to verify volunteer hours.
Practicum Experience Student Placement
St. Michael’s Homes
05.2024 - 07.2024
- Checked clients’ urine for fentanyl, methamphetamine, and cocaine to confirm positive or negative results for these substances.
- Managed a database to monitor and support their sobriety.
- Conducted phone assessments with clients and added their information to the form management system.
- Registered new clients in our online data management system, Catalyst.
- Participated in meetings such as Smart Recovery and skills groups to gain knowledge about substance use and to better support clients.
Field Placement Student
For A Safer Space
09.2022 - 04.2023
- Read and took notes on various books each month, focusing on themes such as racism, abuse, and Indigenous resiliency.
- Designed striking and informative Instagram posts for our book club page that highlighted these themes and included real-life examples.
- I facilitated and edited posts discussing the book themes.
- Participated in a recorded discussion session called the BookTube, where placement students answered discussion questions about the selected book. This allowed viewers to gain interest in the month’s chosen reading.
Long-Term Care Program Assistant
Shepherd Village Retirement Residence
12.2021 - 03.2022
- Implemented recreational games for residents to provide enjoyable activities
- Attended to their basic needs to ensure that residents had everything they required.
- Provided administrative support to department leadership, streamlining daily operations through efficient task prioritization and delegation skills.
- Initiated program activities for residents when staff were occupied.
TBM Customer Service Representative
TBM Service Group
06.2019 - 06.2020
- Directed customers to ensure they did not get lost while trying to find the shuttle bus.
- Communicated information about subway closures to keep customers informed about which stations were closed.
- Displayed posters around various subway stations to inform customers about specific closures at these locations
Emotional Support Provider
TALK2Nice
03.2019 - 05.2020
- Communicated with three seniors each week by phone to provide companionship and alleviate loneliness and isolation
- Shared updates with the Talk2Nice staff regarding client conversations.
- Promoted a positive healing environment for patients through empathetic care, active listening, and emotional support.
- Recorded clear and concise voicemails for the seniors reminding them of scheduled friendly phone calls.
Education
Bachelor of Social Work - Social Work
Toronto Metropolitan University
Toronto, ON06-2025
Skills
- Client satisfaction
- Strategic thinking
- Active Listening
- Time management
Languages
English
Limited Working
Timeline
Practicum Experience Student Placement
St. Michael’s Homes
05.2024 - 07.2024
Field Placement Student
For A Safer Space
09.2022 - 04.2023
Emotional Support Provider and Coordinator
Certified Listeners Society
08.2022 - Current
Long-Term Care Program Assistant
Shepherd Village Retirement Residence
12.2021 - 03.2022
TBM Customer Service Representative
TBM Service Group
06.2019 - 06.2020
Emotional Support Provider
TALK2Nice
03.2019 - 05.2020
Bachelor of Social Work - Social Work
Toronto Metropolitan University
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