Jenil Sonani
North York
Summary
Proven track record in the hospitality industry, notably with Foresthill Group Of Security, where I excelled in customer service and event planning. Leveraged exceptional communication and QuickBooks proficiency in my academic background to enhance streamline operations. Demonstrated adaptive decision-making and efficient multitasking, significantly improving service delivery and operational efficiency.
Overview
3
3
years of professional experience
Work History
Executive Concierge
Foresthill Group Of Security
08.2022 - Current
- Managed high-profile clients'' requests, ensuring confidentiality and discretion at all times.
- Served as a liaison between guests and hotel management, facilitating open communication channels regarding feedback or concerns.
- Assisted guests with any issues or complaints promptly and professionally, resolving concerns to their satisfaction.
- Enhanced guest satisfaction by providing personalized and efficient concierge services tailored to individual needs.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Created welcoming and comfortable environment for residents.
- Greeted visitor and residents upon arrival by providing warm welcome.
Concierge
Condor
06.2021 - 08.2022
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
Inventory Manager
Pet Valu
03.2021 - 04.2022
- Created and updated regular inventory reports and records.
- Maintained sufficient inventory levels to meet customer demands at all times.
- Analyzed inventory data to identify and address stock discrepancies.
- Participated in regular cycle counts to confirm accuracy of inventory records.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
Education
Bachelor of Science - International Business Management
Conestoga Collage
Kitchen11.2022
Skills
- Hospitality industry experience
- Effective Multitasking
- Event planning proficiency
- Customer service expertise
- Exceptional communication
- Adaptive Decision Making
- Efficient scheduling
- microsoft
- quickbook
Availability
FULL TIME
MONDAY - FRIDAY
Timeline
Executive Concierge
Foresthill Group Of Security
08.2022 - Current
Concierge
Condor
06.2021 - 08.2022
Inventory Manager
Pet Valu
03.2021 - 04.2022
Bachelor of Science - International Business Management
Conestoga Collage
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