Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Jenika Roberts

Hillsborough

Summary


Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.

Overview

14
14
years of professional experience

Work History

Server/Bartender

Chris Rock Tavern
03.2020 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.

Server/Bartender/Warehouse Laborer

Pumphouse Brewery
04.2017 - 07.2022
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.

Assistant Manager/Cashier Team Lead

Dairy Queen Grill & Chill
10.2011 - 05.2017
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.

Education

Registered Holistic Nutritionist - Nutrition

Canadian School of Natural Nutrition
Moncton
02-2023

Skills

  • Order accuracy
  • Exceptional customer service
  • Strong work ethic
  • Cash handling
  • Guest engagement
  • Safe food handling

Interests

Cooking healthy meals for my family, spending time in nature with my kids, exercising, reading, travelling

Timeline

Server/Bartender

Chris Rock Tavern
03.2020 - Current

Server/Bartender/Warehouse Laborer

Pumphouse Brewery
04.2017 - 07.2022

Assistant Manager/Cashier Team Lead

Dairy Queen Grill & Chill
10.2011 - 05.2017

Registered Holistic Nutritionist - Nutrition

Canadian School of Natural Nutrition

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Jenika Roberts