Jeniffer Santos
Vancouver,Canada
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
Canada Drives
09.2019 - 03.2023
- Trained and managed agents from the administrative team
- Provided administrative support to the logistics and sales team to better process and complete all new income loans and deliveries
- Created and reviewed all the contracts and documents requested by the lenders to fund the deals
- Tracked vehicles inventory and deliveries
- Prepared all funding packaged with complete documentation to lenders, and ensured the expeditious funding of all contracts
- Responsible for calculating lien payouts and gathering lien releases from the lenders
- Recorded employees' performance on a daily basis
Restaurant Care Support Specialist
Skip the Dishes
10.2018 - 05.2019
- Provided exceptional live support to restaurants and customers in a fast-paced environment
- Managed high volume of income calls daily, to assist clients and suppliers ensuring that the order is completed according to company’s service standards
- Promoted the website, and marketing initiatives by strongly communicating with Skip the Dishes partners in each transaction
- Supported the management team in the operations and functionalities of the company
- Trained different departments in conflict resolution, and in providing excellent customer service, including the whole cycle of the restaurant care specialist
Customer Service Representative
Canadian Tire
06.2016 - 01.2019
- Worked directly with customers and employees, handled inquiries, product returns, exchanges and sales transactions efficiently and professionally
- Provided on- the- job training to the new employees for this position
- Responded to and managed multiple customer requests and concerns in a timely manner, over the phone and in person
- Processed, organized and completed orders requested through the company’s Website
Sales Assistant
O Boticario
07.2014 - 04.2015
- Performed all the processing payments and cashing control of the store
- Involved in stock control and management for all the products in store
- Processed list of out of stock products to reorder it
- Assisted customers to guarantee that their needs were being filled
- Solved customer’s concerns and requests effectively and immediately
Education
Certificate - Medical Office Administrator
Langara College
Vancouver04-2025
Diploma - Human Resources
Red River College
Winnipeg, MB06.2018
Bachelor’s Degree - Tourism
Universidade Veiga de Almeida
12.2012
Skills
- Team Management
- Training & Development
- Communication
- Time Management
- Office administration
- Problem Solving
- Microsoft Office
- Data entry
- Customer service
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Timeline
Administrative Assistant
Canada Drives
09.2019 - 03.2023
Restaurant Care Support Specialist
Skip the Dishes
10.2018 - 05.2019
Customer Service Representative
Canadian Tire
06.2016 - 01.2019
Sales Assistant
O Boticario
07.2014 - 04.2015
Diploma - Human Resources
Red River College
Bachelor’s Degree - Tourism
Universidade Veiga de Almeida
Certificate - Medical Office Administrator
Langara College
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