Jeniffer Pascua
Financial Security Advisor
Montreal,QC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Financial Security Advisor
Independent
04.2023 - Current
- Enhanced client satisfaction by providing personalized financial security advice and solutions.
- Increased client retention through effective communication and relationship-building strategies.
- Developed comprehensive financial plans for clients, addressing their short-term and long-term goals.
- Assisted clients in understanding investment products, enabling informed decision-making processes.
Customer Service Representative
Aerotek
11.2023 - 11.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Service Representative
Contact Point 360
07.2021 - 09.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Assembly Line Worker
Graham Creative Sales Inc.
11.2020 - 07.2021
- Reduced product defects by maintaining a clean work environment and adhering to strict quality control standards.
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
- Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.
Education
Bachelor of Science - Information Systems Management
Tarlac State University
Tarlac City, Philippines04.2000
Skills
- Flexible and Adaptable
- Team building
- Calm Under Pressure
- Remote Office Availability
- Microsoft Office
- Organization and Time Management
- Decision-Making
- Conflict Resolution
- Customer Needs Assessments
- Customer Care
- Serve Client Needs
- Client Confidentiality
- Regulatory Requirements Adherence
- Making Insurance Decisions
Languages
English
Professional Working
French
Limited Working
Tagalog
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Successful people do what unsuccessful people are not willing to do. Don't wish it were easier; wish you were better.
Jim Rohn
Timeline
Customer Service Representative
Aerotek
11.2023 - 11.2024
Financial Security Advisor
Independent
04.2023 - Current
Customer Service Representative
Contact Point 360
07.2021 - 09.2022
Assembly Line Worker
Graham Creative Sales Inc.
11.2020 - 07.2021
Bachelor of Science - Information Systems Management
Tarlac State University
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