Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jeniffer Pascua

2-607 9e Ave Lachine,QC

Summary

Motivated employee learns quickly in fast-paced, high-volume environments. Consistently adheres to safety standards. Maintains open availability and flexibility to work various shifts.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Lifeworks
11.2023 - 11.2024
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Customer Service Representative

Enercare
07.2021 - 09.2022
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Assembler

Graham Creative Sales Inc.
11.2020 - 07.2021
  • Reduced product defects by maintaining a clean work environment and adhering to strict quality control standards.
  • Met daily production quotas by working effectively within a fast-paced assembly line environment.
  • Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
  • Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.

Assembler

Dorma Kaba
06.2016 - 01.2018
  • Followed safety protocols to maintain safe working environment.
  • Collaborated effectively with team members to meet production targets consistently.
  • Assembled components with minimal supervision, exceeding expected project milestones.
  • Consistently met or exceeded daily production quotas while maintaining exceptional quality standards in all completed assemblies.
  • Completed tasks on time to meet quality and safety standards.

Education

Bachelor of Science - Information Systems Management

Tarlac State University
Tarlac City, Philippines
04.2000

Skills

  • Flexible and Adaptable
  • Team building
  • Calm Under Pressure
  • Computer Proficiency
  • Multitasking Abilities
  • Attention to Detail
  • Interpersonal Communication
  • Assembly and production
  • Reliability
  • Teamwork and Collaboration

Languages

English
Professional Working
French
Limited Working
Tagalog
Native or Bilingual

Timeline

Customer Service Representative

Lifeworks
11.2023 - 11.2024

Customer Service Representative

Enercare
07.2021 - 09.2022

Assembler

Graham Creative Sales Inc.
11.2020 - 07.2021

Assembler

Dorma Kaba
06.2016 - 01.2018

Bachelor of Science - Information Systems Management

Tarlac State University

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Jeniffer Pascua