Jeniffer Lopez
Los Angeles
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
6
6
years of professional experience
Work History
Store Manager
Vuori
12.2023 - Current
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Organized special events such as seasonal community events to drive foot traffic into the store and increase sales opportunities.
Retail Store Manager
Vuori
07.2023 - Current
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Accomplished and am continuing to exceed goals set for the store in relation to Community.
- Has been able to create and maintain strategic partnerships within the community.
- Identified leads specialties in a short time period and continuing to develop them in those areas.
- Optimized store displays and appearance via strategic merchandising.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed store organization, maintenance, and purchasing functions.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Assistant Store Manager
Vuori
07.2022 - 07.2023
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Created and maintained safe and secure work environments for employees.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Trained new employees on proper protocols and customer service standards.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
Sales Lead
Vuori
07.2021 - 07.2022
- Trained, coached, and mentored new sales associates for maximum performance.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Increased sales and customer satisfaction through personalized servicing.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Monitored sales team performance and provided constructive feedback.
Omni
Vuori
02.2021 - 07.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Was the go to Customer Service/Shopify person in my store throughout these months.
- Brought important Customer Service updates into the store weekly.
Trainer Assistant
Athletic Culture
04.2020 - 06.2021
- Enhanced training effectiveness by incorporating interactive activities and real-world examples into lessons.
- Assisted lead trainer in developing customized training materials for different learning styles and needs.
- Supported trainees'' progress by providing constructive feedback and guidance on assignments and projects.
- Facilitated group discussions to encourage participants to share experiences and best practices with their peers.
- Managed training logistics, including scheduling, room setup, and equipment maintenance, ensuring a smooth learning experience for all attendees.
- Increased learner retention through the use of engaging multimedia presentations that catered to various learning preferences.
Sales Associate
Vuori
09.2020 - 02.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
Sales Associate
Nordstrom
01.2020 - 09.2020
Sales Associate
Nike
06.2018 - 02.2020
Education
Associate of Science - Biology
San Diego City College
San Diego, CASkills
- Coaching and Mentoring
- Humanity/Store Force Timekeeping
- POS Systems Operations
- Attention to Detail
- Inventory Tracking and Management
- Hiring and Training
- Retail Operations
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Store Manager
Vuori
12.2023 - Current
Retail Store Manager
Vuori
07.2023 - Current
Assistant Store Manager
Vuori
07.2022 - 07.2023
Sales Lead
Vuori
07.2021 - 07.2022
Omni
Vuori
02.2021 - 07.2021
Sales Associate
Vuori
09.2020 - 02.2021
Trainer Assistant
Athletic Culture
04.2020 - 06.2021
Sales Associate
Nordstrom
01.2020 - 09.2020
Sales Associate
Nike
06.2018 - 02.2020
Associate of Science - Biology
San Diego City College
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