JENIFER TITCHA

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Solved customer challenges by offering relevant products and services.
• Accurately processed POS transactions, returning coins, currency, payment cards, and receipts to customers.
• Helped customers locate products and checked store systems for merchandise at other sites.
• Prepared merchandise for the sales floor by pricing or tagging.

Network Operation Team

• Evaluated vendor products and services related to networking solutions and recommended suitable options based on requirements.
• Completed post-installation tests, checking functionality.
• Troubleshoot problems related to server network infrastructure and performance.
• Installed and managed connected hardware and application components to ensure nonstop environment operations.
• We terminated Cat6 cable connectors and modular plugs.
• Installed wiring, cabling, and devices to establish, repair, and improve network operations.
• Evaluated local area network (LAN) and wide area network (WAN) performance data to verify availability and speed, identifying network problems.

Customer Support Team

• Delegated daily tasks and processes operation systems using Slack and NetSuite.
• Resolved complex technical issues by escalating them to higher levels when necessary.
• Imaged OS and software deployments throughout system and addressed implementation concerns.
• Displayed strong telephone etiquette, effectively handling difficult calls.

• Greeted customers entering the store and responded promptly to customer needs.
• Built relationships with customers to encourage repeat business.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Welcomed customers and helped determine their needs.
• Restocked and organized merchandise in front lanes.