Summary
Overview
Work History
Education
Skills
Certification
AVAILABILITY
Timeline
Generic

Jenifer peterraj

Mississauga,Ontario

Summary

Motivated and customer-oriented professional with a strong commitment to providing exceptional service. Skilled in understanding client needs, building relationships, and achieving results. Eager to pursue a career in banking, focusing on delivering outstanding customer support and financial solutions.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Cashier (Part-Time)

Fresh Market Restaurant
06.2024 - Current
  • Delivered exceptional customer service by processing orders efficiently
  • Coordinated with team members to meet customer needs during peak hours
  • Monitored inventory and reported shortages to ensure smooth operations
  • Promoted and sold gift cards to customers, enhancing sales and customer satisfaction
  • Used POS systems effectively to process transactions and manage cash flow

Logistics and Customer Service Coordinator

Go to Home (Go Integrated Group of Companies)
08.2024 - 12.2024
  • Welcomed and assisted customers, ensuring a professional experience
  • Responded to inquiries via phone and email, resolving issues promptly
  • Organized documentation with100% accuracy to enhance operational efficiency
  • Collaborated across teams to improve workflows and minimize delays
  • Maintained a98% customer satisfaction rate through efficient issue resolution

SUPPLY CHAIN INTERN

TVS Logistics Services
02.2022 - 05.2022
  • Analyzed supplier performance and streamlined warehouse operations
  • Developed cost-saving strategies to optimize logistics coordination
  • Improved fulfillment accuracy, enhancing customer satisfaction
  • Utilized SAP for inventory tracking and supplier collaboration, improving lead times

Education

Postgraduate diploma - supply chain management

Durham College
Oshawa, ON
08.2024

Bachelor of Commerce - Accounting and Finance

Madras Christian College
08.2022

Skills

  • Customer-Centric Service: Skilled in identifying customer needs and providing banking and credit solutions
  • Digital Banking Expertise: Proficient in guiding customers on self-serve and online banking platforms
  • Operational Support: Experienced in managing cash transactions, service requests, and escalations
  • Sales Integration: Integrates marketing promotions into customer conversations to drive engagement
  • Compliance & Risk Management: Ensures adherence to financial regulations and safeguards customer privacy
  • Team Collaboration: Works effectively within teams to achieve branch objectives and business goals
  • Communication & Problem-Solving: Strong verbal and written communication skills with a proactive resolution approach
  • Performance Metrics: Consistently achieves or exceeds service and sales performance goals
  • Technical Proficiency: Familiar with banking software, CRM tools (eg, Salesforce), and digital banking applications

Certification

  • Microsoft Excel Associate (Office2019)
  • Lean Six Sigma Yellow Belt– RPM Academy

AVAILABILITY

Fully eligible to work in Canada with PR status. Open to full-time roles across multiple branches with flexible scheduling.

Timeline

Logistics and Customer Service Coordinator

Go to Home (Go Integrated Group of Companies)
08.2024 - 12.2024

Cashier (Part-Time)

Fresh Market Restaurant
06.2024 - Current

SUPPLY CHAIN INTERN

TVS Logistics Services
02.2022 - 05.2022

Bachelor of Commerce - Accounting and Finance

Madras Christian College

Postgraduate diploma - supply chain management

Durham College

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