Jenifer Morales
Bloomington
Summary
Organized Front Office Administrator known for high productivity and efficient task completion. Specialize in customer service, data management, and scheduling, ensuring smooth office operations.
Overview
8
8
years of professional experience
9
9
years of post-secondary education
Work History
Front Office Administrator
Affluent Staffing
Santa Fe Springs
10.2022 - 01.2026
- Coordinated front desk operations and managed visitor check-ins at Affluent Staffing.
- Answered multi-line phone system and directed calls to appropriate staff members.
- Assisted in onboarding new employees by preparing orientation materials and documents.
- Developed filing system for client records, enhancing organization and retrieval efficiency.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Inputted data into database system accurately and timely.
- Maintained office supplies inventory.
- Guided employees in handling difficult or complex problems.
- Provided technical support to customers utilizing Microsoft products such as Windows, Office and Excel.
Sales Associate
Footlocker.com Inc.
Cerritos
08.2017 - 09.2022
- Provided product knowledge to educate customers on features and benefits of merchandise.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Built and maintained relationships with peers and upper management to drive team success.
- Used technology resources to assist customers in locating and selecting items.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
Education
Associate of Science - Nursing
Riverside City College
Riverside, CA 02.2017 - 05.2026
Skills
- Office administration
- Data entry
- Customer service
- Conflict resolution
- Administrative skills
Timeline
Front Office Administrator
Affluent Staffing
10.2022 - 01.2026
Sales Associate
Footlocker.com Inc.
08.2017 - 09.2022
Associate of Science - Nursing
Riverside City College
02.2017 - 05.2026