JENIFER KOTHANDAN
Guelph,Canada
Summary
Tech-savvy, Quality Assurance professional with strong ability to multi-task, prioritize, manage team and time Electively. Over two years of industrial experiences in a fast-paced environment with strong communication, problem solving, and conflict resolution skills.
Overview
7
7
years of professional experience
Work History
Restaurant General Manager
Soul Foods Group (KFC)
03.2021 - Current
- Upheld company standards and compliance requirements for operations
- Documented receipts, employee hours and inventory movement
- Managed schedules, accepted time off requests and maintained coverage for shifts
- Taught staff upselling techniques to meet revenue targets
- Helped employees accomplish tasks during peak periods
- Coordinated shift workers for inventory receiving, auditing and restocking
- Handled customer complaints, questions and inquiries
- Execute ongoing human resources and staffing plan
- Monitoring Food Safety and food prep stations and taking required actions against the deviations of food standards.
Administrative Assistance
World financial group
12.2021 - 05.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Executed record filing system to improve document organization and management
- Scheduled office meetings and client appointments for staff teams
- Sorted and distributed office mail and recorded incoming shipments for corporate records
- Create clients' accounts/profiles in mortgage and insurance application
- Error validation during the application process and validate the client information through the validator, paystubs, t4, bank statement
- Providing client support on client application registration
- Investigate and thoroughly analyze item mistake in accordance with rules in order to discover the root of the issues, identify the fundamental cause and correct the error reviewed and investigated.
Statistical Quality Co-Ordinator
Butterfly Gandhimathi Appliances limited
05.2018 - 12.2018
- Accepting samples using various statistical method
- Checked production performance for compliance with process standards
- Managed quality operations to comply with contracts, company policies and safety protocols
- Audited internal processes and procedures for quality and compliance purposes
- Remained calm and professional in stressful circumstances and effectively defused tense situations
- Demonstrated excellent communication skills in resolving product and consumer complaints
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Providing technical support through documentation to production line
- Process payments, review pricing on invoice to ensure accuracy, reconcile outstanding customer issues, communicate outstanding issues to management
- Maintain and update the statements, invoices, forms and other documents in computerized inventory software
- Handling routine administrative tasks of Quality department
- Filing visas and arranging accommodation for foreign technical support teams
- Ordering all supplies, monitoring inventory, machine, and efficiencies, answering phone calls, and managing mail and front office visitors.
Data Analyst (Internship)
National institute for research in tuberculosis
02.2017 - 04.2018
- Ensuring appropriate turnaround time in all data entry
- Reviewing and entering data information into appropriate database
- Monitoring and updating existing data when required
- Retrieving data for team members upon request.
Education
MBA - International Business
Lambton College
Mississauga, Canada04.2022
Master of Science - Statistics
Madras Christian College
Chennai04.2019
Bachelor of Science - Statistics
Madras Christian College
Chennai, India06.2016
Skills
- MS Office
- SPSS
- SAS
- Python
- Basic Tableau
- R-Studio
- Clinical SAS program with Real time example
- Understating and visualizing data with python
- Data Integrity Validation
- Data Quality
- Statistical Analysis
- Technical Support
- Inventory Management
- Upselling Products and Services
- Customer Service
Timeline
Administrative Assistance
World financial group
12.2021 - 05.2022
Restaurant General Manager
Soul Foods Group (KFC)
03.2021 - Current
Statistical Quality Co-Ordinator
Butterfly Gandhimathi Appliances limited
05.2018 - 12.2018
Data Analyst (Internship)
National institute for research in tuberculosis
02.2017 - 04.2018
MBA - International Business
Lambton College
Master of Science - Statistics
Madras Christian College
Bachelor of Science - Statistics
Madras Christian College
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