Summary
Overview
Work History
Education
Skills
Timeline
Generic

JENIFER KOTHANDAN

Guelph,ON

Summary

Tech-savvy customer service professional with strong ability to multi-task, prioritize, manage team and time
Effectively. Over two years of industrial experiences in a fast- paced environment with strong
communication, problem solving, and conflict resolution skills.

Overview

5
5
years of professional experience

Work History

Shift Manager

Soul Foods Group (KFC)
03.2022 - Current
  • Upheld company standards and compliance requirements for operations.
  • Documented receipts, employee hours and inventory movement.
  • Managed schedules, accepted time off requests and maintained coverage for shifts.
  • Handled customer complaints, questions and inquiries.
  • Kept accurate and detailed records of personnel progress and productivity.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.

Customer Service Representative

Impark
05.2021 - 09.2022
  • Listen to the customer's question and concerns and provide answer.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • De-escalated problematic customer concerns, maintaining calm, friendly
    demeanor.
  • Spearheaded initiatives aimed at increasing operational efficiency while reducing costs and risks associated with daily operations.
  • Calculated fees due and change for customer transactions.

Banking Assistant

Canara Bank
04.2019 - 12.2019
  • increased client satisfaction through accurate and efficient banking services.
  • Helped bankers provide exceptional customer service by offering product and service advice to customers.
  • kept up cordial and expert communications with clients.
    helped clients with their banking requirements and questions.
  • Completed new account applications and managed a range of accounting tasks.
  • Providing financial services like Computed interest, fees, and change for transactions with customers.

Education

Post Graduate Diploma - International Business Management

Lambton College
Mississauga, ON
04.2022

Master of Science - Statistics

Madras Christian College
India
04.2019

Master of Science - Statistics

Madras Christian College
India
04.2017

Skills

  • Excellent Communication
  • Time management abilities
  • Team Collaboration
  • Multitasking Abilities
  • Customer Service
  • Active Listening
  • MS Office
  • Tech-Savvy
  • MS Office, SPSS, SAS, Python, Basic
    Tableau, R-Studio
  • Data Integrity Validation
  • Data Quality

Timeline

Shift Manager

Soul Foods Group (KFC)
03.2022 - Current

Customer Service Representative

Impark
05.2021 - 09.2022

Banking Assistant

Canara Bank
04.2019 - 12.2019

Post Graduate Diploma - International Business Management

Lambton College

Master of Science - Statistics

Madras Christian College

Master of Science - Statistics

Madras Christian College
JENIFER KOTHANDAN