JENIFER KOTHANDAN
Guelph,ON
Summary
Tech-savvy customer service professional with strong ability to multi-task, prioritize, manage team and time
Effectively. Over two years of industrial experiences in a fast- paced environment with strong
communication, problem solving, and conflict resolution skills.
Overview
5
5
years of professional experience
Work History
Shift Manager
Soul Foods Group (KFC)
Guelph, ON
03.2022 - Current
- Upheld company standards and compliance requirements for operations.
- Documented receipts, employee hours and inventory movement.
- Managed schedules, accepted time off requests and maintained coverage for shifts.
- Handled customer complaints, questions and inquiries.
- Kept accurate and detailed records of personnel progress and productivity.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
Customer Service Representative
Impark
Toronto, ON
05.2021 - 09.2022
- Listen to the customer's question and concerns and provide answer.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly
demeanor. - Spearheaded initiatives aimed at increasing operational efficiency while reducing costs and risks associated with daily operations.
- Calculated fees due and change for customer transactions.
Banking Assistant
Canara Bank
Chennai, Tamil Nadu, India
04.2019 - 12.2019
- increased client satisfaction through accurate and efficient banking services.
- Helped bankers provide exceptional customer service by offering product and service advice to customers.
- kept up cordial and expert communications with clients.
helped clients with their banking requirements and questions. - Completed new account applications and managed a range of accounting tasks.
- Providing financial services like Computed interest, fees, and change for transactions with customers.
Education
Post Graduate Diploma - International Business Management
Lambton College
Mississauga, ON04.2022
Master of Science - Statistics
Madras Christian College
India04.2019
Master of Science - Statistics
Madras Christian College
India04.2017
Skills
- Excellent Communication
- Time management abilities
- Team Collaboration
- Multitasking Abilities
- Customer Service
- Active Listening
- MS Office
- Tech-Savvy
- MS Office, SPSS, SAS, Python, Basic
Tableau, R-Studio - Data Integrity Validation
- Data Quality
Timeline
Shift Manager
Soul Foods Group (KFC)
03.2022 - Current
Customer Service Representative
Impark
05.2021 - 09.2022
Banking Assistant
Canara Bank
04.2019 - 12.2019
Post Graduate Diploma - International Business Management
Lambton College
Master of Science - Statistics
Madras Christian College
Master of Science - Statistics
Madras Christian College