Jenifer Keffer
Benicia
Summary
Experienced dispatch and operations professional with a background in emergency services, scheduling, and customer support. Skilled in communication, problem-solving, and record accuracy, with a strong track record of keeping fast-paced workflows organized and on schedule.
Overview
24
24
years of professional experience
Work History
Plumbing Dispatcher
Up2Code Plumbing
Benicia, CA
02.2024 - Current
- Coordinate daily technician dispatch using service schedules, job priorities, and route efficiency.
- Assign plumbing calls based on availability, skill set, and emergency response needs.
- Update work orders, customer details, and appointment changes in dispatch systems.
- Communicate service delays, arrival windows, and job status to customers clearly.
- Track technician locations and adjusted schedules to reduce downtime and missed appointments.
- Support office workflow by resolving scheduling conflicts and prioritizing urgent service requests.
- Review completed work orders for accuracy before closing out dispatch records.
- Provide exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Maintain updated and detailed records of calls in physical and electronic databases.
- Process invoices and payments for dispatched orders to provide proof of transaction.
Bar Owner
Self-employeed
Suisun, CA
10.2022 - 06.2023
- Managed daily bar operations to ensure efficient service, effective inventory control, and staff accountability.
- Developed beverage menus, pricing strategies, and promotional offers to support revenue growth.
- Implemented cash handling procedures, reconciled sales, and maintained accurate financial records.
- Oversaw vendor relationships and purchased supplies while monitoring stock levels to maintain consistent availability..
- Enforced alcohol compliance, safety protocols, and cleanliness standards across front-of-house operations.
- Maintained clean and orderly premises, adhering to strict health and safety regulations for the wellbeing of both customers and staff.
- Implemented inventory control systems to reduce waste and maintain optimal stock levels for efficient operations.
- Enhanced bar atmosphere with well-chosen music, lighting, and decor to create a welcoming environment for patrons.
- Developed strong rapport with regular patrons through attentive service and personalized engagement that fostered loyalty among customers.
- Ensured legal compliance with local liquor licensing laws and regulations in order to maintain business operations without interruption.
- Managed cash flows by accurately tracking daily transactions, deposits, invoice payments, and payroll processing.
- Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business and positive word-of-mouth referrals.
- Cultivated strong relationships with suppliers, negotiating favorable pricing and terms for products and services.
- Managed day-to-day business operations.
- Interacted well with customers to build connections and nurture relationships.
ER Clerk/Unit Assistant
Kaiser Permanente
South Sacramento
05.2003 - 01.2022
- Coordinated patient flow between triage, nursing, and registration to reduce delays and support timely care.
- Registered emergency patients accurately using HealthConnect and verified demographic, insurance, and consent information.
- Contributed to a positive work atmosphere through effective communication with team members and supporting colleagues as needed.
- Participated in staff meetings and contributed valuable input that led to better workplace collaboration and improved standard operating procedures.
- Provided compassionate customer service to patients, addressing their concerns and answering questions about the ER experience.
- Streamlined the admission process, carefully verifying insurance information and collecting co-payments from patients.
- Actively participated in ongoing training sessions to stay current on industry best practices and enhance job performance.
- Ensured a smooth-running ER by promptly updating electronic health records and maintaining patient confidentiality.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Prepared and processed patient referrals and transfer requests.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Processed admissions, transfers, and discharges while maintaining complete, compliant emergency department records.
- Communicated effectively with clinical staff, patients, and families to resolve urgent scheduling and registration issues.
- Intake of patients coming by EMS and Law Enforcement.
- Setting up CCTs for patients that needed higher care.
Education
High School Diploma -
Galt High School
Galt, CA06-1996
Skills
- Schedule management
- Work order updates
- Data management
- Customer relations
- Customer service
- Call handling
- Records maintenance
- Attention to detail
- Problem-solving
- Decision-making
- Time management
- Multitasking and organization
- Multitasking
- Organizational skills
- Effective communications
- Active listening
- Inventory management
Timeline
Plumbing Dispatcher
Up2Code Plumbing
02.2024 - Current
Bar Owner
Self-employeed
10.2022 - 06.2023
ER Clerk/Unit Assistant
Kaiser Permanente
05.2003 - 01.2022
High School Diploma -
Galt High School