Jenifer De Leon

Healthcare Security Specialist | St Rose Hospital | 2024 – Present

Front-Line Reception & Access Control: Managed a high-volume front desk, greeting visitors, verifying credentials, and directing traffic flow to maintain an organized environment.

Crisis De-escalation: Handled tense, high-stress interpersonal situations with empathy and professionalism, ensuring the physical safety of everyone on site.

Compliance & Documentation: Compiled detailed, accurate daily operational logs and incident reports, adhering strictly to regulatory and privacy guidelines.

Emergency Response: Served as a primary on-site responder for physical and medical emergencies, utilizing first-aid protocols until emergency services arrived.

• Clinical Patient Care: Facilitated smooth clinic workflow by rooming patients, recording accurate vital signs, and preparing examination areas for upcoming appointments.
• EHR & Documentation: Actively utilized EPIC healthcare software to document patient histories, input vitals, and update treatment plans within electronic health records.
• Advanced Clinical Support: Assisted nursing and clinical staff with the initial setup and preparation of infusion IV lines under direct supervision.
• Front Office Administration: Managed patient front desk tasks, including answering inquiries, scheduling routine appointments, and processing copay payments.
• Communication & Coordination: Streamlined clinic administrative workflows by handling incoming and outgoing fax correspondence to transfer patient records securely. Sanitization Protocols: Maintained a clean, sterile, and fully stocked clinical environment across all patient rooms to uphold medical asepsis and infection control.
• Fulfilled 180-hour externship requirement, resulting in certification recognition.