Jenifer Britton-Elijah

• Assist in daily operations, ensuring adherence to safety protocols and operational efficiency.
• Support team members by learning and applying core tools for task execution.
• Collaborate with various departments to streamline communication and workflows.
• Adapt quickly to new systems, enhancing productivity within the team environment resulting in 34% sales increase.
• Help address operational challenges by providing feedback and implementing efficient workflow strategies.
• Evaluate employee performance regularly, promoting professional growth opportunities through coaching methods.
• Direct resource allocation efforts, maximizing utilization of personnel, materials, and equipment resources for efficient operations management.
• Collaborate with other department heads to align organizational goals and maximize efficiency across all departments.
• Analyzed operational data to identify trends and drive process improvements.

Created a strong internal bench developing sales associates into leaders and store managers.

• Implemented process improvements resulting in streamlined workflows and reduced operational delays.
• Mentored team leads, fostering leadership skills and promoting a collaborative work environment through weekly one on one's and performance reviews.
• Analyzed performance metrics to identify areas for improvement and executed corrective actions.
• Managed payroll budget, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
• Participated in 5 NSO in 3 states.
• Drove year-over-year double digit business growth while leading operations, strategic vision, and long-range planning.
• Implemented operational strategies and effectively built customer and employee loyalty.
• Onboarded and trained new leadership team members within the district.

• Led NSO for multiple locations managing 60k plus units.
• Maintained comp and leverage performance above region and company, ranking in top 5% volume for balance of chain.
• Developed and led Holiday training for high volume Store Managers.
• Led team/district to exceed sales targets, implementing motivational incentives and comprehensive training programs.
• Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Interacted well with customers to build connections and nurture relationships.
• Recruited, hired and trained team members for multiple stores.
• Onboarded and trained New Store Managers for District.

• Networked externally and built strong internal bench in order to maintain a steady talent pool of internal and external candidates.
• Created a strong selling culture through coaching by recognizing wins and addressing opportunities in the moment.
• Leveraged business and financial acumen to drive sales results.
• Surpassed company shrink targets by implementing effective inventory control measures resulting in shrink less than .5%

• Managed daily store operations, ensuring efficient workflow and optimal customer service.
• Developed and implemented effective merchandising strategies to enhance product visibility.
• Oversaw inventory management, optimizing stock levels to reduce shrinkage.
• Trained and mentored staff on best practices in customer engagement and sales techniques.
• Analyzed sales data to identify trends, informing strategic decision-making.