Jenifar Ahmed
Toronto,Canada
Summary
Over 6 years of experience in the international banking sector in a fast-paced banking center. Excellent communication skills with clients & stakeholders. Worked as the first line of support executive for clients working towards their financial goals. Led a variety of automation projects with a strong sense of curiosity. Was a technology expert on mobile banking applications to manage clients' banking needs. Graduate certificate student from Seneca College in Financial Planning & Service Complaints.
Overview
7
7
years of professional experience
Work History
Debt Collections Officer
Total Credit Recovery
Toronto
04.2024 - 05.2024
- Negotiated repayment plans with customers to resolve debt issues.
- Conducted outbound calls to contact customers regarding past due balances.
- Investigated customer disputes and worked with clients to resolve discrepancies or negotiate additional payment terms.
Receptionist
The Wexford
Toronto, ON
10.2023 - 01.2024
- Responded to work-related queries, phone calls to the visitors & resident
- Received & released the parcels for the resident
- Monitored the health & safety threats around the service desk
- Responded the emergencies & incidents.
Concierge
Elite Residential Concierge
Toronto, ON
05.2023 - 10.2023
- Answered reviewed, and responded to work-related phone calls, emails & direct queries and aided people in need
- Informing the property, nearby amenities & client's policies and procedures
- Ensured the safety and security of the property and its occupants
- Identified and reported safety Hazards
- Responded to critical incidents, emergencies, and alarms.
Senior Program Assistant
BRAC Health Programmer
Toronto
04.2023 - 06.2023
- Managed reception, oversaw office operations, handled supply management, and supported health and safety protocols.
- Proficiently used data systems for client management, supported staff with client information, and facilitated disclosure processes.
- Assisted with walk-in and virtual sessions, managed case assignments, and responded to new client inquiries promptly.
- Served as a versatile backup resource for various roles and completed specialized projects as assigned.
Seasonal Client Support Worker
Chelsea Hotel
Toronto, ON
02.2023 - 05.2023
- Performed routine maintenance
- Communicated with the guests to know their requirements
- Handled the queries & service of clients from the reception desk.
Assistant Manager-Retail Banking Operation
Standard Chartered Bank
Dhaka, Bangladesh
10.2021 - 11.2022
- Communicated with the regulator to prove statements with overall prepared documents for checking the suspected clients & achieved the best performer appreciation email from regulators
- Helped at least 30-40 clients daily to manage their accounts and products
- Focused on the client experience and making interactions meaningful.
Assistant Manager-Card Operation - Card Maintenance Team
Standard Chartered Bank
Dhaka, Bangladesh
09.2020 - 10.2021
- Communicated with clients to process credit limit increase and assessment of limit enhancement every day around for 50-60 clients for bank-initiated credit cards
- Endorsed 100-150 clients as travel quota limit for cardholders so that they can use the card abroad
- Acted like an owner by taking accountability for client issues & achieved a star performer.
Settlement, Dispute & Bill Management Unit Team
Standard Chartered Bank
Dhaka, Bangladesh
02.2020 - 09.2020
- Processed installment plan applications with zero interest (0% INSTABUY) while cardholders purchased products after communicating with the designated merchant & got promoted for outstanding work
- Reviewed & approved all merchant commissions & obtained a special appreciation reward from the retail operations head for the highest number of commission processes without any errors.
Credit Operations Officer-Credit Initiation Department
Standard Chartered Bank
Dhaka, Bangladesh
02.2019 - 05.2020
- Processed, document checked, modified & verified daily 40 new credit card applications
- Submitted & created daily MIS, turnaround time of processing (TAT) & find it, fix it (FIFI) reports.
Customer Service Executive, Contact Center
Standard Chartered Bank
Dhaka, Bangladesh
09.2017 - 02.2019
- Handled client requirements to ensure settlement of their service
- Achieved best sales & service representative award & prize money from the consumer banking department for the highest sales, around 15 million
- Answered questions, assist with transactions, or proactively connected clients
- Engaged with the client's purpose of finding the right solutions
- Finding meaning in relationships, and surround with a diverse network of partners
- Connected with others through respect and authenticity
- Listened to and learned about the experiences of others
- Analyzed disputes or any discrepancy issues to resolve clients' complaints and called back to customers for the rest of the decision, information & feedback
- Provided product and bank service information to new account holders & card holders
- Assisted clients and posted service requests remotely by the system over the phone
- Communicated with customers regarding the credit card limit increase and supported taking credit cards & all types of banking loans.
Education
Graduate Certificate - Financial Service Compliance Administration
Seneca College
04.2024
Graduate Certificate - Financial Planning
Seneca College
08.2023
Bachelor of Business Administration (BBA) - Marketing
Dhaka
Skills
- Excellent communication skills
- Automation projects
- Technology expert
- Mobile banking applications
- Portfolio Management
- Settlement Negotiation
Community Work Experience
Seneca College, Toronto, Canada, Treasurer, Student Association, 05/2023, Present, Maintain a risk management and control culture, supported by the aligned principle, Manage the club's budget and keep track of all financial transactions
Timeline
Debt Collections Officer
Total Credit Recovery
04.2024 - 05.2024
Receptionist
The Wexford
10.2023 - 01.2024
Concierge
Elite Residential Concierge
05.2023 - 10.2023
Senior Program Assistant
BRAC Health Programmer
04.2023 - 06.2023
Seasonal Client Support Worker
Chelsea Hotel
02.2023 - 05.2023
Assistant Manager-Retail Banking Operation
Standard Chartered Bank
10.2021 - 11.2022
Assistant Manager-Card Operation - Card Maintenance Team
Standard Chartered Bank
09.2020 - 10.2021
Settlement, Dispute & Bill Management Unit Team
Standard Chartered Bank
02.2020 - 09.2020
Credit Operations Officer-Credit Initiation Department
Standard Chartered Bank
02.2019 - 05.2020
Customer Service Executive, Contact Center
Standard Chartered Bank
09.2017 - 02.2019
Graduate Certificate - Financial Service Compliance Administration
Seneca College
Graduate Certificate - Financial Planning
Seneca College
Bachelor of Business Administration (BBA) - Marketing
Dhaka
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