Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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JENIEVE HEADLEY

North York

Summary

Highly motivated client care representative with numerous years of experience providing exceptional customer service. Possesses excellent communication and problem-solving skills with a proven ability to multitask in a heavy-duty, client-focused environment. Proficient ability to participate as a team member in a dynamic work environment where I can utilize my existing leadership, organizational, communication, and client care skills. #readytowork

Overview

8
8
years of professional experience
1
1
Certification

Work History

Receptionist Coordinator

King's Crown
02.2023 - Current
  • Enhanced customer satisfaction by efficiently managing a high volume of incoming calls and greeting clients in a professional manner.
  • Managed confidential information with discretion while processing sensitive documents such as financial records.
  • Ensured a welcoming environment for clients by maintaining a clean and organized work space
  • Supported new employee onboarding by providing training, guidance, and resources to help them acclimate to their roles.
  • Expedited problem resolution for dissatisfied customers by escalating concerns to appropriate managers or supervisors when necessary.
  • Maintained up-to-date knowledge of company policies, procedures, and offerings to better serve clients and assist coworkers when necessary.
  • Collaborated with team members to ensure seamless coordination of daily operations and special events.
  • Facilitated successful event planning by coordinating logistics such as room bookings, catering arrangements, equipment setup, and guest registration processes.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Provided exceptional customer service through prompt response to inquiries via phone, email, or in-person visits.

Shipping Agent

FedEx
01.2020 - 03.2023
  • Process product orders
  • Receive, register, and distribute packages and letters within the company
  • Maintain the company stockroom by organizing, cleaning, and cataloging items
  • Schedule large shipments and plan logistics to ensure that there is sufficient storage space for incoming items
  • Keep files of goods shipped and received
  • Prepare regular shipping and receiving reports for managers
  • Addressing arising issues in shipping and inventory handling
  • Conducted detailed inspections of the equipment used for loading and unloading baggage.

Sales Associate

Connect 6 Group Telus and Koodo
05.2019 - 02.2020
  • Provide positive first impressions to welcome existing, new, and potential customers
  • Assisted customers by locating products and checking store systems for merchandise at various sites
  • Work alongside retail representatives to enhance product presentations and advertising collateral
  • Processing orders, completing orders, and organizing product deliveries to meet customer timetables
  • Boost sales by recommending best-fit company offers
  • Solve customer concerns by providing outstanding customer service and catering to each client's needs effectively building rapport and lasting relationships
  • Answering inbound and outbound telephone calls for both Koodo and Telus clients
  • Informing Koodo and Telus clients of their current plans and upcoming promotions
  • Filling out applications for clients
  • Achieved daily goals.

Secretary

Electrical Firm Tech
01.2017 - 04.2019
  • Managed both inbound and outbound calls and transferred them to the correct department
  • Monitored daily accounts and maintained inventory by utilizing Ms excel
  • Maintained and organized accurate records, filed paperwork, ran copies and scans
  • Managed the work area and ensured it was kept clean and organized
  • Processed customer orders, payments, and returns
  • Updated and maintained the company website and social media accounts.

Education

Diploma - Police Foundation

Centennial College Progress Campus
Toronto, ON
06.2025

Certificate of Technical Studies - Personal Support Worker (PSW) Hybrid

Anderson College
Toronto, ON
05-2025

High School Diploma -

EARL HAIG SECONDARY SCHOOL
Toronto, ON
06.2018

Skills

  • Advertising
  • Inventory
  • Logistics
  • Health & Safety
  • Bartending
  • Document Management
  • Customer Service/ Client Care
  • Leadership
  • Reception
  • Liquor Certification
  • Cash Handling
  • Food Service Fundamentals

Accomplishments

First AED & CPR Certified Issued: 2024

Smart Serve Certified Issued: 2021

Certification

  • First Aid (2022)
  • Smart Serve
  • Security Guard Licence

Timeline

Receptionist Coordinator

King's Crown
02.2023 - Current

Shipping Agent

FedEx
01.2020 - 03.2023

Sales Associate

Connect 6 Group Telus and Koodo
05.2019 - 02.2020

Secretary

Electrical Firm Tech
01.2017 - 04.2019

Diploma - Police Foundation

Centennial College Progress Campus

Certificate of Technical Studies - Personal Support Worker (PSW) Hybrid

Anderson College

High School Diploma -

EARL HAIG SECONDARY SCHOOL

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JENIEVE HEADLEY