JENIELLE PARCHMENT
Toronto,ON
Summary
Highly skilled and empathetic customer service professional with over 8 years of experience delivering exceptional support to clients via email, phone, and in person. Excels in resolving issues, improving customer satisfaction, and consistently meeting or exceeding performance targets.
Overview
10
10
years of professional experience
Work History
Revenue Specialist
Department of Revenue
Fort Lauderdale, FL
09.2022 - Current
- Assessed and reviewed child support cases via webchat and in person to effectively assist clients to address questions and concerns
- Provided on-going case service, respond to customer service contacts
- Communicated effectively; reason logically and creatively utilizes a variety of analytical techniques for the collection of child support debts
- Evaluated situations, resolved problems, and developed solutions for debtors
- Analyzed child support case and account history for the history of payments and pattern issues of the debtor
- Provided excellent customer service using good communication skills; provided good resolutions for the collection of debt.
- Prepared clear and concise reports, maintained confidentiality for effective working relationships with others and in a team environment
Customer Service Representative
Home Depot
Remote, FL
01.2022 - 11.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Fraud Account Specialist
Bank of America
Tampa, USA
05.2020 - 11.2021
- Monitor credit/debit card accounts for fraudulent activities in large call center setting
- Manage calls on fraud issues from operational departments, investigating leads
- Answer policy questions and provide superior customer service to customers
Roadside Assistant Representative
IQOR
Pompano Beach, USA
05.2017 - 11.2019
- Provided customers with safe towing services from accident sites or breakdowns.
- Provided technical advice regarding road side emergencies over the phone when requested by customers.
- Followed dispatch procedures to help ensure timely delivery of customer’s roadside assistance
Fraud Account Specialist
Capital One
Pompano Beach, USA
09.2015 - 03.2017
- Monitor credit accounts for fraudulent activities in large call center setting
- Manage calls on fraud issues from operational departments, investigating leads
- Answer policy questions and provide superior customer service to customers
Mobile Technical Support Specialist
TelePerformance
North Lauderdale, USA
11.2014 - 09.2015
- Updated and maintain client records
- Answered high volumes of customer service calls and e-mails in large call center setting
- Solved malfunctioning problems accurately and follow through on resolutions
Education
High School Diploma -
Hallandale Adult Education Center
HallandaleSkills
- Ability to work independently or within a team environment
- Strong work ethic, highly motivated and high attention to detail
- Ability to work in a face paced environment while meeting deadlines
- Well versed in problem solving and conflict resolution
- Excellent communication and interpersonal skills
- Strong customer service skills, with a focus on empathy and personalized solutions
Timeline
Revenue Specialist
Department of Revenue
09.2022 - Current
Customer Service Representative
Home Depot
01.2022 - 11.2023
Fraud Account Specialist
Bank of America
05.2020 - 11.2021
Roadside Assistant Representative
IQOR
05.2017 - 11.2019
Fraud Account Specialist
Capital One
09.2015 - 03.2017
Mobile Technical Support Specialist
TelePerformance
11.2014 - 09.2015
High School Diploma -
Hallandale Adult Education Center
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