Jeneyah Boadi-Green
Brampton,ON
Summary
Knowledgeable and dedicated customer service professional. Solid team player with an outgoing, positive demeanour and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with an exemplary passion for developing relationships, cultivating partnerships, and growing businesses.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
City of Brampton
09.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Facility Attendant
City of Brampton
01.2023 - Current
- Collaborated with team members for optimal staff scheduling and coverage during peak hours.
- Performed routine and comprehensive custodial maintenance of assigned facilities in alignment with specifications.
- Assisted with logistical requirements for events and meetings.
- Implemented preventive maintenance on machines and equipment to optimize safety and operational quality.
Inclusion Counsellor
Ymca Gta
06.2024 - 08.2024
- Worked with children with challenging behaviours as well as disabilities
- Provided children with 1:1 support and supervision on a daily basis
- Increased parental involvement by maintaining open lines of communication and regularly updating families on student progress.
- Developed strong rapport with students by demonstrating empathy, active listening skills, and genuine interest in their wellbeing.
Retail Sales Associate
Knix
11.2023 - 05.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Retail Sales Associate
Spirit Halloween LLC
07.2023 - 11.2023
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
Retail Sales Associate
Steve Madden
11.2022 - 04.2023
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
Food Expeditor
LoneStar Texas Bar & Grill
06.2022 - 01.2023
- Trained new expeditors and food runners according to company policies and standards.
- Assisted preparation of food plates, overseeing quality, and appearance.
- Provided exceptional support to kitchen staff during high-volume periods, enabling faster turnaround times without sacrificing quality or presentation standards.
- Increased order accuracy through effective communication between front-of-house and back-of-house teams.
Education
Honours Bachelor of Applied Science - Community Social Services
University of Guelph-Humber
Toronto, ON04.2027
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Conflict Resolution
- Payment Processing
Languages
English
Native or Bilingual
Certification
- Certification in CPR and First Aid
Timeline
Customer Service Representative
City of Brampton
09.2024 - Current
Inclusion Counsellor
Ymca Gta
06.2024 - 08.2024
Retail Sales Associate
Knix
11.2023 - 05.2024
Retail Sales Associate
Spirit Halloween LLC
07.2023 - 11.2023
Facility Attendant
City of Brampton
01.2023 - Current
Retail Sales Associate
Steve Madden
11.2022 - 04.2023
Food Expeditor
LoneStar Texas Bar & Grill
06.2022 - 01.2023
Honours Bachelor of Applied Science - Community Social Services
University of Guelph-Humber
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