Jenevive Itoses
Citrus Heights
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated individual with impressive mental health expertise and Medical assistant certification. Delivered exceptional patient support in community-based treatment facility and contributed to many patients' status improvements. Superb communications skills and compassionate nature enabled positive outcomes in challenging environment.
Overview
4
4
years of professional experience
Work History
Mental Health Technician
Heritage Oaks Hospital
10.2022 - Current
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Educated patients on coping strategies and self-help techniques to better manage their mental health symptoms.
- Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
- Facilitated group therapy sessions to help clients develop coping strategies and social skills.
Medical Assistant
MDSTAT Urgent Care Eldorado Hills
04.2023 - 10.2024
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Completed EKGs and other tests based on patient presentation in office.
Mental Health Technician
Sierra Vista Hospital
02.2022 - 11.2022
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
Job Coach Lead/trainer
Community Integrated Work Program
01.2021 - 12.2021
- Monitored client progress and adjusted job coaching strategies to meet needs and navigate challenges.
- Cultivated strong relationships with community organizations and resources to provide additional support services for clients when needed.
- Established a supportive environment for clients, conducting regular check-ins to address any concerns or obstacles during the job search process.
- Offered ongoing support to clients throughout their job search process, leading to increased levels of motivation and selfconfidence.
Education
GED -
MTI College
Sacramento, CA03.2022
No Degree -
San Juan Adult Education
Carmichael, CA08.2017
Skills
- De-Escalation Techniques
- Stress reduction techniques
- Behavior Management
- Suicide Prevention
- HIPAA Compliance
- Vital Sign Monitoring
- EMR / EHR
- Direct Patient Care
- CPR
- Specimens collection and processing
- Professionalism and Ethics
Languages
Tagalog
Native or Bilingual
Timeline
Medical Assistant
MDSTAT Urgent Care Eldorado Hills
04.2023 - 10.2024
Mental Health Technician
Heritage Oaks Hospital
10.2022 - Current
Mental Health Technician
Sierra Vista Hospital
02.2022 - 11.2022
Job Coach Lead/trainer
Community Integrated Work Program
01.2021 - 12.2021
GED -
MTI College
No Degree -
San Juan Adult Education
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