Jenesys Lopez
Barstow
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
12
12
years of professional experience
Work History
Receptionist
Best Motel
Barstow
12.2020 - 07.2025
- Greeted guests warmly upon arrival at the motel.
- Managed check-in and check-out processes efficiently.
- Handled guest inquiries and resolved issues promptly.
- Maintained organized reservation records and files.
- Coordinated with housekeeping to ensure room readiness.
- Assisted in maintaining a clean and welcoming lobby area.
- Scheduled reservations and answered phone calls effectively.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Updated and recorded customer or client information to maintain accounts.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Processed payments and updated accounts to reflect balance changes.
- Sorted incoming mail and directed to correct personnel each day.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Updated daily log book with information about visitors entering the premises.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Assisted with special projects assigned by management when required.
- Verified visitors' identification cards before allowing access to the building.
- Prepared welcome packages for new hires.
- Coordinated with vendors for repairs and maintenance of office equipment.
- Monitored office supplies inventory and placed orders when necessary.
- Provided administrative support to various departments, assisting with document preparation and data entry.
Dietary Aide
APPLEVALLEY POST ACUTE CARE CENTER
Apple Valley
02.2020 - 11.2020
- Prepared meals following dietary guidelines and resident preferences.
- Assisted in serving food to residents in a timely manner.
- Maintained cleanliness of kitchen and dining areas throughout shifts.
- Collaborated with kitchen staff to ensure efficient meal preparation.
- Supported dietary team in inventory management and supply organization.
- Assisted residents with meal selection and dining needs as required.
- Followed safety protocols during food handling and sanitation processes.
- Set up trays and food service carts to deliver food to residents.
- Performed general cleaning duties such as sweeping floors, washing dishes, wiping countertops.
- Served food and snacks according to planned menu and patients' diet orders.
- Treated patients and team members with dignity and respect.
- Engaged with residents to provide positive and enriching experiences.
- Informed supervisor about any changes in patient's dietary needs or preferences.
- Worked closely with dietitians to ensure proper nutrition for each resident and patient.
- Assisted patients with special needs to eat meals, providing kindness and patience.
- Monitored expiration dates on products and disposed of any spoiled or expired foods.
- Assisted with preparation of snacks and other light meals.
- Assisted in menu planning based on resident and patient preferences and dietary requirements.
- Kept records of meal service for accurate billing.
- Operated kitchen equipment safely and efficiently.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Packaged and bagged cooked food and prepared items.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Directed patrons to restrooms and other amenities within facility.
Shift leader
Carls Jr
Lenwood
07.2018 - 12.2019
- Supervised team members during busy shifts ensuring efficient service delivery.
- Trained new employees on company policies and operational procedures.
- Managed inventory levels to ensure adequate stock for daily operations.
- Coordinated shift schedules to optimize workforce coverage and productivity.
- Enforced food safety standards to maintain quality and compliance regulations.
- Assisted in resolving customer complaints to enhance satisfaction and loyalty.
- Monitored cash handling procedures to ensure accuracy and accountability.
- Led team meetings to communicate goals and updates effectively.
- Assisted in training new employees on shift operations.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints promptly and professionally.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Checked orders for quality and completeness.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Delegated tasks to employees and monitored activities and task completion.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Upheld company standards and compliance requirements for operations.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
- Adhered to all health code regulations while preparing food items for customers.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Assisted general manager with operations game plan and company initiatives implementation.
- Confirmed accuracy of daily sales reports before submitting them to management for review.
- Planned and managed resources to consistently meet production, quality, and cost goals.
- Assessed reports and adjusted workflows to realign with targets.
- Participated in store-wide marketing initiatives designed to increase customer traffic or boost sales revenue.
- Reviewed time sheets for accuracy before submitting them for payroll processing.
- Monitored employee performance and provided feedback for improvement.
- Utilized POS systems efficiently for order processing and inventory management.
- Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
- Resolved customer complaints promptly to maintain a high level of satisfaction.
- Scheduled staff shifts, considering peak times and individual availability.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
- Oversaw food preparation, production and presentation according to quality standards.
- Observed food safety and sanitation protocols to reduce germ spread.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Delegated work to staff, setting priorities and goals.
- Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Operated cash register and processed customer transactions efficiently.
- Managed cash drawer, ensuring accuracy during shifts and end-of-day reconciliation.
- Processed payments from customers using POS systems or manual cash registers.
- Utilized POS system to process payments quickly and accurately.
- Maintained records of all sales transactions using POS software system.
- Conducted sales transactions using cash registers or POS systems accurately and efficiently.
- Collected payment for meals served or cashed out customers using POS systems accurately.
- Operated POS systems correctly when completing transactions.
- Used POS systems to receive payment or obtain credit authorization.
- Updated POS systems with current pricing information for each item stocked.
- Processed payments using POS systems efficiently while providing excellent customer service.
- Evaluated current procedures for maintaining POS systems and recommended improvements.
Shift Leader Manager
Carls Jr
Barstow
11.2013 - 07.2018
- Supervised daily operations for fast-paced restaurant environment.
- Trained and mentored staff to ensure service excellence.
- Managed inventory levels and ordered supplies efficiently.
- Implemented safety protocols to maintain workplace standards.
- Coordinated shift schedules to optimize staff coverage.
- Resolved customer complaints promptly and effectively.
- Monitored food quality and adherence to health regulations.
- Facilitated team meetings to enhance communication and teamwork.
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Inspected work areas regularly for cleanliness and organization standards.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Coached employees on interactions with customers to drive exceptional service.
- Monitored store operations to ensure compliance with company policies and procedures.
- Provided coaching and guidance to team members when necessary to improve performance.
- Assisted in resolving escalated customer service issues in a timely manner.
- Enforced safety standards throughout the store including proper use of equipment.
- Responded quickly and effectively to emergency situations as they arose.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Resolved conflicts between staff members in a professional manner.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Directed and led employees and team members on effective operations, methods and procedures.
- Managed schedules, accepted time off requests and maintained coverage for shifts.
- Prepared detailed incident reports following any incidents that occurred during shifts.
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
Education
Timkens High School
Canton, OH06-2012
Skills
- Customer relationship management
- Payment processing
- Record keeping
- Team leadership
- Food safety compliance
- Scheduling appointments
- Mentorship and training
- Quality assurance
- Task prioritization
- Training & Development
- Dependable and responsible
- Friendly, positive attitude
- Relationship building
Languages
Spanish
Professional
References
References available upon request.
Timeline
Receptionist
Best Motel
12.2020 - 07.2025
Dietary Aide
APPLEVALLEY POST ACUTE CARE CENTER
02.2020 - 11.2020
Shift leader
Carls Jr
07.2018 - 12.2019
Shift Leader Manager
Carls Jr
11.2013 - 07.2018
Timkens High School