Overview
Work History
Education
Skills
Timeline
OfficeManager
Jenessa Dinoy

Jenessa Dinoy

Halifax,NS

Overview

9
9
years of professional experience

Work History

Continuing Care Assistant

ParaMed Home Health Care
12.2021 - Current
  • Encouraged and provided moral support for patients to help adjust to disabilities and illnesses.
  • Provided routine skincare by helping residents in applying non-prescription topical medications to skin.
  • Observed and examined patients to detect symptoms requiring medical attention such as bruises, open wounds and persistent coughs.
  • Cared for patients by changing bed linens, washing and ironing laundry and cleaning premises.
  • Prepared and served food for patients and family members, following special prescribed and diets.
  • Transported patients to scheduled doctor's appointments and grocery runs.
  • Supplied physical support to assist patients in performing daily living activities such as getting out of bed, bathing, dressing, toileting and walking.
  • Helped patients care for themselves by teaching use of cane or walker and special utensils to eat.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

Continuing Care Assistant

Parkwood Home Care
10.2021 - 12.2021
  • Plan, prepare and serve meals to client
  • Maintained client's daily log
  • Perform light housekeeping du8es; cooking, cleaning, washing and errands
  • Report any variation in client's physical or mental health to care managers
  • Change bed linens and wash pa8ent's laundry and clean patient's quarters
  • Assisted with daily walk and light exercise
  • Assist patients by providing personal services, such as, bathing, dressing and grooming

Leasing Coordinator

Seamless Property Management And Brokerage
08.2017 - 07.2019
  • Greeted clients, showed apartments, and prepared leases.
  • Verified tenant incomes and other information before accepting lease applications.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
  • Responded to requests and scheduled appointments for property showings.
  • Distributed and followed up on tenant renewal notices.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Collected rent and tracked resident payments and information in computer system.
  • Collected monthly rent payments and other fees, always properly recording, and processing money.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
  • Registered clients on database to enable tracking history and maintain updated records.
  • Distributed flyers to raise awareness of properties and attract more tenants.
  • Wrote and submitted reports to highlight developments and statistics of occupied properties.
  • Maintained up-to-date knowledge of products and services offered to customers.
  • Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
  • Coordinated with other departments to provide smooth execution of sales initiatives.
  • Facilitated regular team meetings to discuss challenges, successes and strategies.
  • Developed and implemented strategies to increase sales and improve customer service.
  • Monitored daily sales performance and provided feedback to each team member.
  • Assisted sales team members in developing customer relationships, and building customer loyalty.
  • Trained and coached sales team members on best practices for customer service and sales techniques.
  • Communicated customer feedback and complaints to team members to promote proper resolution.
  • Built strong relationships with clients by following up on previous purchases and suggesting new products.
  • Scheduled and monitored sales team members' workloads to meet customer needs.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Developed and enforced policies and procedures for compliance with company policies.
  • Communicated best practices among on-site and external personnel to align efforts and goals.
  • Utilized exemplary negotiation skills to obtain manufacturing service agreements and assure quality standards.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Negotiated more favorable rates and delivery times with vendors.

Administrative Secretary

Nad Al Shiba Real Estate
10.2014 - 08.2016
  • Responded to inquiries from callers seeking information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Created and updated records and files to maintain document compliance.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
  • Routed business correspondence, documents, and messages to correct departments and staff members.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Sorted, opened, and routed mail and deliveries to meet business requirements.
  • Conducted research to assist with routine tasks and special projects.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Sorted, opened, and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
  • Screened visitors and issued badges to maintain safety and security.
  • Facilitated timely review of proposals, correspondence and documentation to achieve key strategic initiatives.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Established administrative work procedures to track staff's daily tasks.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Increased office participation in special events by creating newsletter with detailed calendars and other office updates.

Secretary

Suhail Trading LLC.
01.2014 - 09.2014
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Maintained daily report documents, memos and invoices.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Created and updated records and files to maintain document compliance.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Handled daily scheduling tasks and provided administrative support for entire department.
  • Maintained electronic filing systems and categorized documents.
  • Drafted agendas, recorded minutes and generated documents to facilitate meetings.
  • Composed inter-office correspondence and provided product and service information to customers.
  • Screened visitors and issued badges to maintain safety and security.
  • Booked airfare, hotel, and ground transportation to coordinate office travel.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed filing system, entered data and completed other clerical tasks.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

Education

Bachelor of Science - Airline Management

Indiana Aerospace University
Lapu-Lapu City, Cebu, Philippines
03.2012

Bachelor of Science - Psychology

Cebu Doctor's University
Cebu City, Philippines
03.2008

Bachelor of Science - Nursing

Cebu Doctor's University
Cebu City, Philippines
10.2005

Skills

  • Foley Catheter Insertion and Removal
  • Conditions Reporting
  • Housekeeping Duties
  • Medication Administration
  • Patient Relationship-Building
  • Heavy Lifting
  • Sanitizing Surfaces
  • General Housekeeping Abilities
  • Personal Hygiene Assistance
  • Dementia and Alzheimer's Knowledge
  • Trustworthy Companion
  • Taking Messages
  • User Experience
  • Fiscal Reporting
  • Call Distribution
  • Phone Call Direction
  • File Updating
  • Memoranda Preparation
  • Administrative Arrangements
  • Travel Coordination
  • PowerPoint Presentations
  • Customer Inquiries
  • Organizing and Categorizing Data
  • Travel Arrangements
  • Departmental Support
  • Database and Client Management Systems
  • Office Supplies and Inventory
  • Administrative and Clerical Support
  • Issue Response and Resolution
  • Google Docs
  • Drafting Memoranda
  • Project Schedule Coordination
  • Administrative Leadership
  • Efficiency Improvement
  • Billing and Invoicing
  • Document and File Management
  • Microsoft Office
  • Building Maintenance
  • Order Placement
  • Multi-Line Telephone Systems
  • Database Entry
  • Schedule Management
  • Supply Management
  • Report Writing
  • Meeting Coordination
  • Administrative Staff Supervision
  • Customer Support Needs Assessment
  • Administrative Coordination
  • Maintenance Requirements
  • Information Updates
  • Multitasking and Time Management
  • Organize Files
  • Business Correspondence Writing
  • Set Appointments

Timeline

Continuing Care Assistant

ParaMed Home Health Care
12.2021 - Current

Continuing Care Assistant

Parkwood Home Care
10.2021 - 12.2021

Leasing Coordinator

Seamless Property Management And Brokerage
08.2017 - 07.2019

Administrative Secretary

Nad Al Shiba Real Estate
10.2014 - 08.2016

Secretary

Suhail Trading LLC.
01.2014 - 09.2014

Bachelor of Science - Airline Management

Indiana Aerospace University

Bachelor of Science - Psychology

Cebu Doctor's University

Bachelor of Science - Nursing

Cebu Doctor's University

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Jenessa Dinoy