Jenessa Cespedes
Antelope ,CA
Summary
Dynamic professional with a proven track record in customer service at Massage Envy, adept at enhancing client satisfaction through effective communication and problem-solving. Recognized for leadership in training team members and maintaining operational excellence, while demonstrating adaptability in fast-paced environments. Skilled in appointment management and fostering positive customer relationships.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Massage Envy
Roseville, CA
10.2025 - Current
- Greeted and assisted clients upon arrival, ensuring a welcoming atmosphere.
- Managed appointment scheduling
- Handled customer inquiries and concerns, providing effective solutions to enhance satisfaction.
- Processed transactions
- Collaborated with team members to maintain cleanliness and organization of reception area.
Child Care Team Member
In Shape Fitness
Rocklin
10.2025 - 05.2026
- Supervised daily activities to ensure safety and well-being of the children
- Maintained a clean, organized, and safe play environment for all participants.
- Communicated and built long term relationships with parents for any future baby sitting needs
Sales Floor Supervisor
Vans
Roseville, CA
11.2018 - 06.2024
- Trained and mentored team members on customer service best practices and product knowledge.
- Coordinated inventory management processes, maintaining accurate stock levels and minimizing shrinkage.
- Supervised daily sales floor operations, ensuring optimal product presentation and customer engagement.
- Handled cash registers efficiently to ensure accurate customer payment processing
- Addressed customer needs to ensure positive experiences
Bakery Clerk
Sprouts
Sacramento
03.2018 - 11.2018
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained cleanliness and organization of bakery displays, ensuring appealing presentation of products.
- Operated bakery equipment safely and efficiently, following all health and safety guidelines
- Monitored product freshness and expiration dates, discarding items as needed to ensure quality standards.
Payless Shoe Source
Citrus Heights, CA
08.2016 - 07.2017
- Executed shipment processing efficiently
- Focused on ensuring positive customer experiences
- Managed multiple tasks with flexibility
- Partnered with my team to ensure successful task execution
Education
High School Diploma -
John F. Kennedy
Sacramento, CASkills
- Customer Service
- Communication
- Adaptable
- Leadership
Certification
- CPR Certified
Timeline
Front Desk Receptionist
Massage Envy
10.2025 - Current
Child Care Team Member
In Shape Fitness
10.2025 - 05.2026
Sales Floor Supervisor
Vans
11.2018 - 06.2024
Bakery Clerk
Sprouts
03.2018 - 11.2018
Payless Shoe Source
08.2016 - 07.2017
High School Diploma -
John F. Kennedy