Jenelle Henderson
Concord
Summary
Knowledgeable new grad CNA with strong foundation in patient care and support, delivering compassionate assistance in activities of daily living. Able to maintain safe and clean environment for patients and other employees. Showcased excellent communication and teamwork skills in clinical settings to enhance patient and team member comfort and daily experiences.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Bookkeeper
Hobby Lobby
07.2024 - 06.2025
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Organized daily money deposits to be received by bank, and managed communication and pick-up with money courier.
- Balanced all tills each morning before delivering money to the front end.
Customer Service Manager
Hobby Lobby
06.2023 - 06.2025
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of cashiers and front end employees, fostering a positive work environment focused on teamwork and collaboration.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Cashier
Hobby Lobby
08.2022 - 06.2025
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with ensuring accurate amounts.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
Barista
Life Church East Bay
06.2019 - 03.2020
- Prepared beverages and specialty drinks for customers
- Maintained a clean and organized workspace for optimal productivity and safety.
- Handled the register and cashiering throughout the day, while managing lines with efficient service
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Education
Certificate - Certified Nursing Assistant
Bay Area CNA
Dublin, CA07-2025
Allied Health
Diablo Valley College
Pleasant Hill, CA06-2024
Natural Sciences
Diablo Valley College
Pleasant Hill, CA06-2024
Skills
- Proficient in maintaining emails, imputing data, and spreadsheet tracking with Excel
- Financial reporting, managing monthly ledgers, and invoice processing
- Accounts receivable, and Accounts Payable
- Excellent customer service, and customer assistance
- Problem-solving
- Training and mentoring
- Excellent time management skills
- Team collaboration
- Complaint resolution
- Patient care
- Compassion and empathy
Certification
- Licensed Certified Nursing Assistant - Completed August, 2025
- Received proof of passing for CNA written and skills test, but am waiting to receive license in mail.
Timeline
Bookkeeper
Hobby Lobby
07.2024 - 06.2025
Customer Service Manager
Hobby Lobby
06.2023 - 06.2025
Cashier
Hobby Lobby
08.2022 - 06.2025
Barista
Life Church East Bay
06.2019 - 03.2020
Certificate - Certified Nursing Assistant
Bay Area CNA
Allied Health
Diablo Valley College
Natural Sciences
Diablo Valley College
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