Jenelle Clarke
Toronto,ON
Summary
Personable and organized with knack for building relationships and fostering teamwork. Possesses understanding of recruitment processes and employee relations, coupled with strong administrative and communication skills. Committed to contributing to positive workplace culture and supporting organizational goals.
Overview
7
7
years of professional experience
Work History
Security Guard
Pennine Security Solutions
05.2018 - 04.2020
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Checked and verified photo identification prior to granting facility access.
Production Assistance
Lush cosmetics
10.2015 - 04.2018
- Improved supplier relationships through regular communication and feedback, ensuring high-quality materials were used in production processes.
- Reduced production downtime by conducting regular machine maintenance and troubleshooting technical issues promptly.
- Contributed to increasing overall loan production by consistently meeting monthly sales goals and targets.
Customer Service
Reitmens
11.2015 - 12.2015
- Evaluated customer service standards, policies and procedures to verify customer service goal achievement.
- Developed knowledge base for customer service reps, reducing resolution time.
- Resolved customer service issues with timely and professional resolutions.
Customer Service
TJX-Winners
11.2012 - 12.2013
- Evaluated customer service standards, policies and procedures to verify customer service goal achievement.
- Developed strategic plans and increased production, productivity and customer service.
- Answered inquiries and provided superior customer service to clients.
- Developed customer service processes to improve customer satisfaction.
Education
No Degree - Human Resources Training
Canadian College of Business, Science & Technology
Scarborough06-2025
School Diploma -
Monsignor Fraser College
01.2011
Skills
- Team player
- Quick learner
- Minimal supervision
- Working with diverse populations
- Punctual
- Reliable
- Strong work ethics
Security Guard Training
Training program on Security Guard Duties and Responsibilities including:, Legal limitation on Use of Force, Certified Smart Serve, First Aid/CPR and WHMIS, Trespass to Property Act and Landlord and Tenant Act, Criminal Code of Canada, Daily Shift and Occurrence Report Writing
Timeline
Security Guard
Pennine Security Solutions
05.2018 - 04.2020
Customer Service
Reitmens
11.2015 - 12.2015
Production Assistance
Lush cosmetics
10.2015 - 04.2018
Customer Service
TJX-Winners
11.2012 - 12.2013
School Diploma -
Monsignor Fraser College
No Degree - Human Resources Training
Canadian College of Business, Science & Technology
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