Jenelle Antoine
Courtice,ON
Summary
I am an energetic and driven team member, motivated by a strong desire to provide great customer service and create open communication with both external clients and colleagues within the business. I thrive on approaching new problems as opportunities for personal and professional growth, using my strong work ethic, flexibility, and exceptional interpersonal skills. I’m also capable of doing work on my own and quickly learning new responsibilities.
Overview
16
16
years of professional experience
Work History
Office Team Leader
Insurance Auto Auctions
Oshawa, ON
04.2022 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers and clients to accomplish goals and address issues related to our products and services.
- Exceeded customer satisfaction by finding creative solutions to problems And resolve conflict situations.
- Displayed strong telephone etiquette, use of effective listening skills to determine client needs and make appropriate referrals.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Customer service and communication skills to write clear, concise reports and conduct information sessions host interviews by phone or in person.
Accounting Clerk
Insurance Auto Auctions
Oshawa, ON
08.2017 - 04.2022
- Processed invoices, payments, and statements in a timely manner.
- Resolved customer inquiries regarding bills and payments.
- Processed both outgoing and incoming payments and invoices.
- Kept records current and accurate with skilled reconciliations and variance resolutions.
- Communicated with vendors and clients to facilitate timely payments and reduce outstanding accounts receivable.
- Prepared clear, concise and accurate financial reports and forms for use by departments and outside agencies.
- Recorded debit, credit and account transactions in computer spreadsheets and databases.
Accounts Receivable
IQor Canada Limited
Toronto, ON
04.2008 - 08.2017
- Conducted outbound calls to customers with delinquent accounts in order to negotiate payment plans and collect overdue payments.
- Analyzed customer financial information and credit reports to determine the best course of action for repayment.
- Negotiated reasonable settlement amounts with customers based on their individual financial circumstances.
- Reviewed customer accounts regularly to identify any changes in contact information or payment status.
- Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
Education
High School Diploma -
E.A. Lovell
Oshawa, ON06-2015
Skills
- Analytical and Critical Thinking
- Team building
- Organization and Time Management
- Time Management
- Effective Communication
- Professionalism
- Reliability
- Decision-Making
- Problem-Solving
- Organizational Skills
- Active Listening
- Teamwork and Collaboration
- Self Motivation
- Adaptability and Flexibility
- Multitasking
- Task Prioritization
- Training & Development
- Client interaction
- Interpersonal and written communication
- Supervision and leadership
- Attention to Detail
- Assessment skills
- Complex Problem-Solving
Timeline
Office Team Leader
Insurance Auto Auctions
04.2022 - Current
Accounting Clerk
Insurance Auto Auctions
08.2017 - 04.2022
Accounts Receivable
IQor Canada Limited
04.2008 - 08.2017
High School Diploma -
E.A. Lovell
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