Jenell Valentine
Cambridge,ON
Summary
Experienced customer service representative with over 7 years experience growing with customers. Adept at handling a wide range of contact methods while accurately documenting customers issues and providing first class service with every interaction. Highly organized, self- motivated and proficient with computers.
Overview
9
9
years of professional experience
Work History
Receptionist/Intake Worker
AnywhereWorks
Toronto , ON
02.2022 - 05.2023
- Documenting patient interactions in compliance with HIPAA requirements.
- Interviewing new patients to complete admission forms and assess mental health status.
- Answering telephones and directed calls to appropriate medical or administrative staff.
- Referring clients to external resources for additional support.
- Providing excellent service to patients through personable communication.
Corporate Travel Agent
KeyTravel
United Kingdom , Contract Work
10.2022 - 04.2023
- Booked flights, reserved hotels and set up ground transportation for individual travelers and groups of different sizes in Amadeus.
- Explained benefits of purchasing travel insurance with clients.
- Communicated security issues and protocols to clients traveling to unstable countries or locations.
Travel Consultant
American Express Global Business Travel
Ottawa, ON
08.2019 - 11.2020
- Offered travel services for Canadian federal government officials.
- Processed credit payments and handled confidential information with discretion.
- Sustained operational efficiencies, coordinating domestic/international customer travel accommodations while managing airfare, hotel bookings and rental car reservations.
Consumer Sales
Allianz Global Assistance
Cambridge, ON
11.2017 - 07.2019
- Offered a different variety of travel insurance coverage to clients who banked with BMO.
- Explained eligibility rules to customers regarding medical and technical coverage that apply while traveling.
- Completed medical questionnaires with age appropriate clients, also making sure every client understands there terms and conditions before purchasing a policy.
Retention Specialist
Easy Home
Cambridge, ON
06.2017 - 10.2017
- Implemented creative solutions to deal with lease agreements.
- Demonstrated the ability to consistently meet personal financial targets.
- Composed letters, memos, reports, emails and other written correspondence as required by management staff.
Bell Mobility Supervisor
Nordia INC
Kitchener, ON
07.2016 - 06.2017
- Evaluated customer account information to assess current issues and determine potential solutions
- Remained calm and professional in stressful circumstances, when dealing with unhappy customers but effectively diffusing situations.
- Resolved and analysis customer complaints and made appropriate judgement calls.
Sales, Billing & Techical Support Representative
Acanac INC
Toronto, ON
04.2014 - 07.2016
- Demonstrated ability and knowledge to sell company products, troubleshooted along with clients to repair there internet services.
- Documented and updated clients accounts, as well as calculated renewal plans, up sold new service to customers in available area.
- Repaired, problem solved, analyzed and placed reports for technician to go out and fix clients internet service in a timely manner.
Education
Education And Skills Training
Be There Certificate
Toronto, ON01-2024
Education And Skills Training
CAMH
Hamilton, ON01-2024
Certificate - Mental Health Studies - Suicide, Violent Behavior
Alison
Online 04.2022
License Certificate - Accident And Sickness Insurance
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON11.2018
High School Diploma -
Yorkdale Secondary School
Toronto, ON06.2009
Skills
- Critical thinking and problem solving
- Professionalism and strong work ethic
- Excellent written and oral communications skills
- Adaptable and Dependable
- Interpersonal skills
- Time Management
- Microsoft Office
- Data Management
License and Certificates
License:
General Insurance Agent Level 2
Issued Nov 2018
Certificates:
Be There Certificate
Issued Jan 2023
TICO
Issued Nov 2017
Timeline
Corporate Travel Agent
KeyTravel
10.2022 - 04.2023
Receptionist/Intake Worker
AnywhereWorks
02.2022 - 05.2023
Travel Consultant
American Express Global Business Travel
08.2019 - 11.2020
Consumer Sales
Allianz Global Assistance
11.2017 - 07.2019
Retention Specialist
Easy Home
06.2017 - 10.2017
Bell Mobility Supervisor
Nordia INC
07.2016 - 06.2017
Sales, Billing & Techical Support Representative
Acanac INC
04.2014 - 07.2016
Education And Skills Training
Be There Certificate
Education And Skills Training
CAMH
Certificate - Mental Health Studies - Suicide, Violent Behavior
Alison
License Certificate - Accident And Sickness Insurance
Conestoga College Institute of Technology And Advanced Learning
High School Diploma -
Yorkdale Secondary School
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