Jenell Valentine
Cambridge,ON
Summary
Results-driven patient professional with extensive experience in building client relationships and delivering exceptional customer satisfaction. Demonstrates a strong ability to manage inquiries, develop effective solutions, and maintain service excellence. Possesses a deep understanding of financial management, business development, and personnel oversight, complemented by a proactive approach and excellent follow-through.
Overview
7
7
years of professional experience
Work History
Entrepreneur
Doll House Beauty Collection
Cambridge, Ontario
01.2020 - Current
- Cultivated and established key relationships with vendors and suppliers.
- Cultivated client trust and loyalty by addressing needs and maintaining seamless communication.
- Created custom graphics including logos, icons, and banners across web platforms.
- Developed content strategies optimized for social network platforms like Snapchat and Instagram.
Travel Consultant
Red Label Vacation
Toronto , Ontario
05.2022 - 01.2024
- Arranged comprehensive travel itineraries, including flights, accommodations, and car rentals.
- Developed travel insurance policies mitigating client risk against unforeseen events.
- Developed a loyal customer base by effectively addressing travel needs.
Receptionist
AnywhereWorks
Toronto , ON
01.2022 - 05.2023
- Recorded patient interaction details following PIPEDA compliance guidelines.
- Directed callers to appropriate personnel to ensure seamless operations.
- Arranged and maintained scheduling for client meetings.
Corporate Travel Counselor
American Express Global Business Travel
Ottawa, ON
08.2019 - 01.2022
- Executed all payment operations related to client reservations.
- Facilitated efficient handling of both domestic and international travel arrangements.
- Validated all necessary regulations prior to finalizing travel arrangements.
Sales Associate
Allianz Global Assistance
Cambridge, ON
11.2017 - 06.2020
- Collected and recorded accurate medical data from clients to facilitate accurate quotes.
- Swiftly addressed client inquiries about coverage plans.
- Provided detailed guidance on eligibility criteria.
Education
Certificate - Mental Health Studies
Alison
Galway, Ireland04-2022
License - General Insurance
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON11.2018
License - Tourism -Travel Studies
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON11-2017
High School Diploma -
Yorkdale Secondary School
Toronto, ON06.2009
Skills
- Information Gathering
- Reliable Team Member
- Clear Communication Skills
- Documentation Development Skills
- Effective Organization
- Marketing Strategy Development
- Visual Design Proficiency
- Compliance Management
Timeline
Travel Consultant
Red Label Vacation
05.2022 - 01.2024
Receptionist
AnywhereWorks
01.2022 - 05.2023
Entrepreneur
Doll House Beauty Collection
01.2020 - Current
Corporate Travel Counselor
American Express Global Business Travel
08.2019 - 01.2022
Sales Associate
Allianz Global Assistance
11.2017 - 06.2020
License - General Insurance
Conestoga College Institute of Technology And Advanced Learning
License - Tourism -Travel Studies
Conestoga College Institute of Technology And Advanced Learning
High School Diploma -
Yorkdale Secondary School
Certificate - Mental Health Studies
Alison
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