JENNI ALONZO
Hamilton,ON
Summary
Results-oriented professional with over 8 years of experience in customer service, case management, and administrative tasks. Adept at cross-functional collaboration and technical support. Demonstrates a proven track record in streamlining processes and enhancing customer satisfaction through tailored solutions. Utilizes critical thinking and problem-solving to address claim issues efficiently. Committed to driving operational efficiency and fostering meaningful partnerships in the insurance sector.
Overview
8
8
years of professional experience
Work History
Menu Administrator
Foodee Media Inc.
04.2024 - 11.2024
- Optimized menu administration workflow, significantly reducing data entry time while improving accuracy and efficiency in Salesforce case management
- Reduced menu turnaround time by over 50% and enhanced Salesforce case queue to maximize efficiency
- Drove substantial improvement in menu turnaround time, streamlining processes and enhancing overall operational efficiency for restaurant partnerships
Customer Support & Success Associate
Thriver
07.2022 - 06.2024
- Fostered client relationships, resolved inquiries through Intercom, Slack, Stripe and Google Suites, and implemented tailored solutions, leading to improved customer satisfaction and retention rates
- Analyzed customer feedback and usage data to identify trends, providing actionable insights that drove product improvements and feature enhancements
- Streamlined support workflows, reducing average response time and boosting team efficiency, leading to a substantial increase in positive customer reviews
Customer Experience Associate
Scotiabank
09.2021 - 10.2022
- Streamlined customer service processes, reducing wait times and boosting satisfaction scores
- Monitored daily transactions for patterns of suspicious or fraudulent activity (e.g., large cash withdrawals, frequent international transfers, checks from flagged accounts)
- Analyzed customer feedback data to identify trends and areas for improvement
- Presented insights to management, leading to targeted service enhancements
Cosmetic Consultant
Sephora
10.2016 - 09.2021
- Optimized product placement strategies, leading to substantial increase in sales
- Implemented targeted upselling techniques, boosting average transaction value
- Fostered strong team relationships, enhancing overall store performance
- Mentored new hires, accelerating their product knowledge and customer service skills
- Analyzed customer preferences and market trends to refine product recommendations, significantly boosting average transaction value and customer satisfaction
Education
Bachelor's Degree - Business Management
Seneca College
Toronto04-2020
Skills
- High-level customer service skills
- Strong attention to detail
- Strong time management & organizational skills
- Strong verbal and written communication skills
References
References Available Upon Request
Timeline
Menu Administrator
Foodee Media Inc.
04.2024 - 11.2024
Customer Support & Success Associate
Thriver
07.2022 - 06.2024
Customer Experience Associate
Scotiabank
09.2021 - 10.2022
Cosmetic Consultant
Sephora
10.2016 - 09.2021
Bachelor's Degree - Business Management
Seneca College
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