Jenefer Tonks
Mission,BC
Summary
Driven individual with a proven track record in customer service. Excelled in increasing repeat clientele through exceptional service and mastery in hair care, evidenced by significant word-of-mouth referrals. Skilled in American Sign Language and adept at conflict resolution, Can work with all kinds of people and do many different jobs well .
Overview
10
10
years of professional experience
Work History
Mobile Hairdressing
Self Employed
Mission, BC
05.2018 - Current
- Provided expert advice on proper hair care maintenance between appointments to ensure continued client satisfaction.
- Performed a wide range of hair services, including cuts, color applications, and styling for various events.
- Acquired new clients through word-of-mouth referrals from satisfied customers and promotional offers.
- Increased repeat clientele through exceptional customer service and attention to individual needs.
Cashier / Customer Service Representative
14th Ave Beer And Wine Store
Mission B.C.
05.2021 - 06.2023
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
Cashier
7/11 Convenience Store
Mission, BC
09.2014 - 05.2018
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Stocked, tagged and displayed merchandise as required.
Education
Serving It Right
Mission, BCLife Skills Coach Training
Mission B.c.2015
Restorative Justice Community Facilitator
Mission 2011
Cosmetology -
Utopia Academy
Abbotsford, BC2001
Skills
Basic American Sign Language
Exceptional Customer Service
Fundamental desire to help people
Great people skills
Excellent at conflict resolution
Languages
English / American sign language
Timeline
Cashier / Customer Service Representative
14th Ave Beer And Wine Store
05.2021 - 06.2023
Mobile Hairdressing
Self Employed
05.2018 - Current
Cashier
7/11 Convenience Store
09.2014 - 05.2018
Serving It Right
Life Skills Coach Training
Restorative Justice Community Facilitator
Cosmetology -
Utopia Academy