Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Jeneel Walker

Oshawa,ON

Summary

Dynamic and highly organized professional with over seven years of experience in office administration, executive support, and digital marketing. Demonstrated ability to manage high-level administrative tasks, streamline operations, and provide exceptional support to senior executives. Adept at handling confidential information, coordinating events, and facilitating smooth business operations. Seeking to contribute my expertise in office management, marketing, and administrative support

Overview

11
11
years of professional experience

Work History

Senior Adminstrator

Right At Home Realty
02.2022 - Current
  • Took on a leadership role, managing front desk operations and supervising administrative staff to ensure consistent high performance.
    • Spearheaded the onboarding process for new agents and administrative personnel, ensuring a smooth transition into their roles.
    • Developed recruitment initiatives and retention programs, contributing to the office’s growth and agent satisfaction.
    • Managed sensitive and confidential communication, maintaining the manager’s calendar and appointments to maximize productivity.
    • Prepared presentations, reports, and correspondence for senior management, facilitating effective decision-making processes.
    • Led team meetings and provided training and performance feedback to enhance staff development and morale.
  • Boosted customer satisfaction by promptly addressing inquiries, resolving issues, and maintaining a high level of professionalism.
  • Maintained personnel records and updated internal databases to support document management.
  • Improved internal communication by developing an employee newsletter that shared company updates, success stories, and upcoming events.
  • Commitment to maintaining office organization led to increased productivity among staff members.
  • Received superior customer service satisfaction scores for 7 consecutive years.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Fostered a positive work environment by promoting open communication channels between team members.

Branch Adminstrator

Right At Home Realty
09.2017 - 02.2022
  • Managed the calendar and appointments for the office manager, optimizing time management and ensuring smooth daily operations.
  • Collaborated on recruitment strategies to attract new agents and developed retention programs to boost staff morale and loyalty.
  • Oversaw office logistics, vendor relations, and procurement to ensure an efficient and productive environment.
  • Assisted with the organization and coordination of company events, meetings, and travel arrangements for management.
  • Provided general administrative support, assisting with paperwork, data entry, and organizing office operations.
  • Managed front desk operations, including welcoming clients and handling inquiries, ensuring a professional and friendly environment.
  • Supported the onboarding of new agents and staff, familiarizing them with office policies and systems.

Media& Marketing Specialist

Blessed Kutz
07.2019 - 08.2024
  • Created engaging content across various platforms, including promotional videos, social media posts, and graphic designs.
    • Managed social media marketing campaigns across Instagram and Facebook, developing targeted ads that resulted in increased customer engagement and a positive return on investment (ROI).
    • Led the development and implementation of Google Ads campaigns, achieving significant growth in website traffic and generating high-value leads.
    • Designed, launched, and updated the company website, ensuring content was accurate and reflected the brand identity.
    • Conceptualized branding strategies and innovative marketing ideas to maintain the business’s competitive edge and continued success.
  • Enhanced customer engagement, utilizing email marketing campaigns and newsletters.
  • Created persuasive sales presentations that effectively showcased product benefits, driving revenue growth.
  • Conducted primary and secondary research to better understand customer needs and behaviors.
  • Analyzed market trends and consumer behavior to inform data-driven marketing decisions.
  • Increased brand awareness by developing and implementing targeted marketing campaigns.

Shift Supervisor

Edible Arrangements
04.2014 - 09.2017
  • Helped store management meet standards of service and quality in daily operations.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Trained new employees and delegated daily tasks and responsibilities.

Education

Marketing Management

Georgian College of Applied Arts And Technology
Barrie, ON

Bachelor of Arts - Psychology

Trent University
Oshawa, ON
04-2019

High School Diploma -

West Hill Collegiate Institute
Toronto, ON
06-2013

Skills

Office Administration: Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams)
Executive Support: Experience handling confidential information, managing schedules, and coordinating executive-level meetings
Technology Proficiency: Familiar with CRM systems (IXACT, Lonewolf) and website management tools (Wix, WordPress)
Financial Management: Budgeting, expense tracking, procurement, and petty cash handling
Communication and Coordination: Strong written and verbal communication skills, adept at managing cross-functional communication
Digital Marketing: SEO, Google Ads, content creation, and social media management
Problem Solving and Conflict Management: Skilled in resolving customer concerns and managing sensitive situations with diplomacy

Accomplishments

• Developed Marketing Materials and Digital Campaigns: Created engaging promotional materials and managed targeted social media campaigns to enhance visibility, resulting in improved agent recruitment and customer engagement.


• Built Organizational Systems for Management Support: Designed a streamlined calendar management system to organize meetings and events for leadership, ensuring efficient scheduling and time management. Managed social media updates and internal communications to keep staff informed.


• Led Recruitment, Onboarding, and Ongoing Training Programs:

Languages

English
Native or Bilingual

Timeline

Senior Adminstrator

Right At Home Realty
02.2022 - Current

Media& Marketing Specialist

Blessed Kutz
07.2019 - 08.2024

Branch Adminstrator

Right At Home Realty
09.2017 - 02.2022

Shift Supervisor

Edible Arrangements
04.2014 - 09.2017

Marketing Management

Georgian College of Applied Arts And Technology

Bachelor of Arts - Psychology

Trent University

High School Diploma -

West Hill Collegiate Institute

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Jeneel Walker