Jenee Henry
Mississauga ,Canada
Summary
I am interested in appling for a position within your company while providing customer service in a professional, caring and compassionate manner to clients. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Senior Living Advisor with Nursing Assistant background with vast knowledge of medical terminology and infection control standards. Expertise in developmental factors specific to adult and geriatric care facility residents.
Results-driven professional with extensive experience in senior living advisory roles. Known for impactful decision-making and adept at navigating complexities of senior care options. Highly collaborative, focused on team success, and adaptable to changing environments. Proven skills in client relationship management and strategic planning.
Overview
10
10
years of professional experience
Work History
Senior Living Advisor
Visavie
Toronto, ON
03.2025 - Current
- Developed strong relationships with local businesses and organizations, fostering opportunities for partnerships and referrals.
- Negotiated contracts with vendors to secure competitive pricing on essential goods and services used by the community daily operations.
- Facilitated smooth transition for families into senior living, fostering trust.
- Collaborated with healthcare professionals to ensure seamless transitions for new residents.
- Implemented innovative sales strategies that led to increased inquiries from prospective residents.
- Facilitated successful events and activities tailored to the interests of residents, promoting social engagement and wellbeing.
- Maintained detailed records of all interactions with potential clients, allowing for more effective follow-up efforts over time.
- Implemented comprehensive training programs for both new hires and existing staff members, ensuring a high level of expertise maintained across all aspects of the Senior Living Advisor role.
- Spearheaded initiatives aimed at improving overall resident satisfaction levels within the community.
- Coordinated closely with interdisciplinary teams to address individual resident needs effectively, leading to enhanced quality of life measures consistently met or exceeded expectations.
- Increased occupancy rates through targeted marketing campaigns and effective community outreach.
Nursing Attendant/Covid-19 Response Team
Sheridan Villa LTC
Mississauga, Canada
03.2016 - 12.2023
- Documents and labels covid testing swabs for lab
- Read over careplans and Prepared rooms for residents move in
- Documents Covid-19 patients charts
- Making sure all The 4Ps are assist in my daily routine
- Report to RN/Charged Nurse in any changes in residents conditions
- Behavioral unit/SBSU
- Computer knowledge
- Read report from lap
- Collaborated with interdisciplinary healthcare teams to develop comprehensive care plans tailored to individual patient needs.
- Contributed to efficient unit operations by maintaining accurate records and reporting important patient data to relevant stakeholders.
- Assisted in the training of new nursing attendants by sharing best practices and offering guidance on daily tasks, contributing to overall staff development.
- Furthered skills by actively taking part in employee training and taking classes to improve skills.
- Supported family members during difficult times by providing empathetic communication, addressing concerns, and relaying pertinent updates on their loved ones'' conditions.
- Streamlined communication between healthcare providers which led to well-coordinated care and improved patient experiences.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Documented patient information and care activities in electronic health record.
Technical Customer Service Representative
Quickbooks at Sitel
Ontario, Canada
11.2022 - 06.2023
- Multitask and navigate through multiple systems
- Drive customer satisfaction through voice, chat, and/or email communications
- Understand and strive to meet or exceed metrics while providing excellent customer service
- Handle inbound service calls
- Answering clients information
- Maintained detailed records of customer interactions, ensuring accurate tracking and follow-up on open cases.
- Reduced average call handling time through efficient problem-solving techniques and effective use of support tools.
- Boosted customer retention through timely resolutions of complex issues and diligent follow-up communication.
- Actively participated in cross-functional projects, collaborating with colleagues from various departments to enhance overall service quality.
Customer Services/ Night Shift
Amica Mature Lifestyles Inc
Mississauga, Canada
08.2015 - 05.2017
- Customers service
- Document and chart changes given by managers
- Supervision over shift,residents and building
- Planning and organizing events
- Computer documentation
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Diploma - Nursing Administration
Trios College
Mississauga, ON02.2012
Skills
- Nursing support
- Vital signs monitoring
- Oral hygiene
- Hoyer life transfer
- Collecting specimens
- Supply restocking
- Infection control procedures
- Transporting patients
- Documenting behaviors
- Care plan implementation
- Conducting intakes
- G-tube care
- Medical terminology
- Intake recording
- Calm and level-headed under duress
- Patient relations
- Condition monitoring
- Activity coordination
- Wound care specialist
- Mobility assistance
- Supporting personal needs
- Admitting support
- Recording vital signs
- Activity planning
- Inpatient care
- Catheter change and preparation
- Geriatric care
- Responding to emergencies
- Observing responses
- Companionship and emotional support
- Safety precautions
- Shared governance
- End-of-life care
- Basic life support
- Family support and assistance
- Collecting vital signs
- Patient assessments
- Assessment and evaluation
- Cross-cultural sensitivity
- Financial planning
- Marketing and promotion
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Customer satisfaction
- Organizational skills
- Team collaboration
- Team leadership
- Effective communication
- Decision-making
- Relationship building
- Team building
- Task prioritization
- Sales presentations
- Interpersonal skills
- Analytical thinking
- Sales process
- Goal setting
- Interpersonal communication
- Sales strategy
- Solution selling
- Social media marketing
- Time management abilities
- Inventory management
- Written communication
- Sales reporting
- Sales training
- Networking skills
- Market research
- Direct sales
- Business development
- Promote products
- Evaluate leads
- Serve customers
Languages
English
Full Professional
Full Professional
Native or Bilingual
Timeline
Senior Living Advisor
Visavie
03.2025 - Current
Technical Customer Service Representative
Quickbooks at Sitel
11.2022 - 06.2023
Nursing Attendant/Covid-19 Response Team
Sheridan Villa LTC
03.2016 - 12.2023
Customer Services/ Night Shift
Amica Mature Lifestyles Inc
08.2015 - 05.2017
Diploma - Nursing Administration
Trios College