Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jenay Turgeon

Newbury Park

Summary

Accomplished Director of Human Resources with more than 10 years developing managers and supervisors through extensive training processes. Excellent knowledge of policy development and enforcement to protect and support both employers and employees. Dedicated and personable with extensive training in conflict-resolution techniques and positive work culture development.

Overview

19
19
years of professional experience

Work History

Human Resources Director & Office Manager

Belmont Village Senior Living
08.2022 - 12.2023
  • Auditing personnel files every 90 days
  • Recruiting talent though ADPRM and updating requisitions as needed
  • On-boarding and training of all new hires through BV Core
  • Updating pay increases and employment changes through ADP
  • Finalizing payroll through KRONOS
  • Enrolling eligible full-time employees in company benefit elections of their choosing through ADP
  • Preparing admin team for mandatory all team meetings
  • Investigating all employee relation issues and following up on complaints with personalized letter
  • Assist ED with any business-related needs or projects
  • Submit IT tickets for team members that need access to computer software
  • Submitting Workers Comp claims to Liberty Insurance within 24 hours of workplace injury
  • Submit LOA claims to UNUM and follow each case until their return-to-work date
  • Input employees training documents and approve within BV Core training portal
  • Assisting admin team with corrective actions
  • Submitting invoices to Concur and updating Spend Down
  • Submit unemployment claims through Equifax
  • Planning and implementing employee appreciation events
  • Update policies and procedures per management request
  • Responsible for processing AP & AR
  • Process Long Term Care billing
  • File resident COC
  • Perform budget analysis and perform audit of OT hours for weekly Operations Meeting.
  • Enhanced employee engagement by implementing innovative HR programs and initiatives.
  • Reduced turnover rates through effective talent acquisition and retention strategies.
  • Streamlined HR processes for increased efficiency and improved service delivery.
  • Developed comprehensive training programs, resulting in higher employee satisfaction levels and performance improvements.
  • Implemented policies and procedures to ensure compliance with federal, state, and company regulations.
  • Led successful labor relations negotiations, maintaining positive relationships between management and union representatives.
  • Managed benefits administration, ensuring cost-effective coverage options for employees while staying within budget constraints.
  • Oversaw annual performance review process, providing guidance to managers on setting goals and measuring employee progress.
  • Created succession planning initiatives to identify high-potential employees and prepare them for leadership roles within the organization.
  • Spearheaded diversity and inclusion efforts, fostering a welcoming workplace environment for all staff members.
  • Implemented wellness programs to promote employee health, leading to lower absenteeism rates and increased productivity.
  • Established onboarding procedures to facilitate smooth transitions for new hires into the organization.
  • Coordinated internal communications efforts, keeping employees informed of important organizational updates and changes.
  • Conducted thorough compensation analyses to maintain competitive pay structures within the industry market standards.
  • Managed workforce planning initiatives, ensuring appropriate staffing levels across departments while minimizing costs associated with overtime or temporary workers.
  • Championed change management projects, effectively communicating new policies or processes throughout the organization.
  • Optimized HRIS systems for better data accuracy and ease of use by both HR professionals and employees.
  • Supported talent development through coaching sessions with key personnel, assisting them in reaching their professional growth objectives.
  • Collaborated cross-functionally with other department leaders to align HR strategy with overall business objectives.
  • Evaluated HR metrics regularly to assess program effectiveness and make data-driven decisions for continuous improvement.
  • Handled on-boarding process for newly hired employees and distributed all paperwork.
  • Oversaw workers' compensation program for employees injured on job.
  • Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
  • Maintained human resources regulatory compliance with local, state and federal laws.
  • Addressed employee conflicts with appropriate urgency, following all corporate procedures.
  • Conducted exit interviews to better understand reasons why employees were separating from company.
  • Answered employee inquiries regarding health benefits and 401k options.
  • Monitored administration of benefits program to maintain compliance with employee insurance program.
  • Monitored and handled employee claims involving performance-based and harassment incidents.
  • Provided immediate updates to entire employee pool when policies and procedures were altered.
  • Created and implemented forward-thinking initiatives to improve employee engagement.
  • Processed employee claims involving performance issues and harassment.
  • Developed incentive program for hiring of and retaining of employees.
  • Created user-friendly employee handbook that was much easier to update and maintain than prior manual.
  • Structured compensation and benefits according to market conditions and budget demands.
  • Directed job fairs to bring in local talent for long term and seasonal positions.
  • Followed programs closely to assess effectiveness and make proactive changes to meet changing demands.
  • Conducted company-wide town hall meetings to convey updates.
  • Interviewed potential hires, negotiated salaries and benefits and performed reference checks.
  • Directed hiring and onboarding programs for new employees.
  • Educated employees on company policy and kept employee handbook current.
  • Performed administrative and customer service functions by responding to general employee inquiries, addressing employee relations issues and scheduling meetings.
  • Devised hiring and recruitment policies for [Number]-employee company.
  • Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
  • Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
  • Reduced process gaps while supervising employees to achieve optimal productivity.
  • Distributed employee engagement surveys to identify areas of improvement.
  • Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
  • Instructed senior leaders on appropriate employee corrective steps.
  • Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
  • Coordinated technical training and personal development classes for staff members.
  • Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
  • Fostered positive work environment through comprehensive employee relations program.
  • Discovered and resolved complex employee issues that affected management and business decisions.
  • Recruited top talent to maximize profitability.
  • Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
  • Identified and implemented appropriate strategies to increase employee satisfaction and retention.
  • Established critical strategic partnerships with several private equity agencies to provide full HR services to portfolio companies.
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
  • Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
  • Conducted investigations and assisted with handling employee complaints involving Affirmative Action and EEOC to promote equitable workplace.
  • Liaised between multiple business divisions to improve communications.
  • Designed and implemented region-wide recruitment, behavior-based interviewing and skill matching procedure, decreasing employee turnover.
  • Designed robust compensation and benefits packages to attract top employees.
  • Collaborated with stakeholders across organization to maintain proper flow of communication and execution of planned initiatives and projects.
  • Spearheaded shared governance and collaboration on employee relations, HR administration, collective bargaining agreements and related HR topics.
  • Developed succession plans and promotion paths for staff.
  • Coordinated work activities for HR managers, specialists and recruiting agents.
  • Wrote employee manual to cover company policies, disciplinary procedures, code of conduct and benefits information.
  • Evaluated human resources structure and plan for continual improvement and offered individuals professional and personal growth opportunities.
  • Fostered cross-functional relationships to connect managers and employees and improve overall efficiency.
  • Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
  • Participated at strategic and operational level to develop and strengthen human resources services, relationships and mission.
  • Provided updates on HR policy changes to employees to satisfy compliance and state laws.
  • Met with employees annually for progress reviews and performance assessments.
  • Coordinated and engaged with leadership in planning and organizing calendars, events and activities.
  • Managed other HR staff and oversaw completion of tasks and initiatives.
  • Recommended appropriate resolutions to employee relations concerns and handled disciplinary issues and investigations of misconduct.

Human Resources Generalist & Office Manager

Silverado Memory Care
07.2018 - 09.2022
  • On-Board new employees using HRIS & complete new- hire training
  • Complete HR audit of all personnel records quarterly
  • Collaborate with IT to establish new hire credentials and setup of equipment
  • Enroll eligible employees in health benefits
  • Assist employees with LOA applications and Workman’s Comp claims
  • Update policies and procedures per management request
  • Submit medical orders for new employees as part of new hire process
  • Take minutes at management meetings and disperse to colleagues
  • Make timesheet corrections and submit prior to deadline with use of ADP
  • Submit invoices and record in Excel expenditure
  • Answer phone calls and update client spreadsheets
  • Set up client Physician and beauty appointments, per family member requests
  • Assist employees with completion of required monthly training modules
  • Maintain office supplies and uniform orders
  • Lead staff meetings and conduct trainings
  • Maintain licensing binders
  • Complete admission paperwork and client intake
  • Open office and record all staff and client temperatures
  • Complete interviews and exit interviews with employees
  • Counsel employees

Mental Health HR Manager & Office Manager

Elevation Behavioral Health
01.2016 - 06.2018
  • Complete onboard process using Bamboo Software
  • Complete HR audit of all personnel records, quarterly
  • Collaborate with IT to prepare workstations for employees
  • Enroll eligible employees in benefits
  • Submit medical orders for employees as part of new hire process
  • Take minutes at manager meetings and disperse to colleagues
  • Manage Covid 19 logs and follow safety protocol
  • Take minutes at management meetings, and disperse to colleagues
  • Create orientation binders for employees and ensure signatures of wet sign documents
  • Upload employee documents to Bamboo
  • Upload insurance invoices
  • Order employee uniforms/supplies and create ID badges
  • Run background checks and Praesidium reports
  • Verify employee timesheets and submit Payroll using ADP
  • Communicates with local HR, manager, timekeeper, and Payroll during all stages of leave
  • Coordinates with Payroll and co-source partner to ensure the accurate payment of paid time off benefits
  • Provides accurate information to employees and management regarding benefit programs as they relate to FMLA, ADA, PFL, STD, LTD
  • Enters leave of absence information into the HRIS
  • Summarizes ADA request and history for presentation to Absence Management Supervisor
  • Participates in leave of absence conference calls with HR

HR Coordinator & Recruiting Specialist

St John’s Hospital
03.2013 - 12.2016
  • Complete onboard process using Bamboo Software
  • Complete HR audit of all personnel records, quarterly
  • Collaborate with IT to prepare workstations for employees
  • Enroll eligible employees in benefits
  • Submit medical orders for employees as part of new hire process
  • Take minutes at manager meetings and disperse to colleagues
  • Manage Covid 19 logs and follow safety protocol
  • Take minutes at management meetings, and disperse to colleagues
  • Create orientation binders for employees and ensure signatures of wet sign documents
  • Upload employee documents to Bamboo
  • Upload insurance invoices
  • Order employee uniforms/supplies and create ID badges
  • Run background checks and Praesidium reports
  • Verify employee timesheets and submit Payroll using ADP
  • Communicates with local HR, manager, timekeeper, and Payroll during all stages of leave
  • Coordinates with Payroll and co-source partner to ensure the accurate payment of paid time off benefits
  • Provides accurate information to employees and management regarding benefit programs as they relate to FMLA, ADA, PFL, STD, LTD
  • Enters leave of absence information into the HRIS
  • Summarizes ADA request and history for presentation to Absence Management Supervisor
  • Participates in leave of absence conference calls with HR

Dental Office Manger & HR Administrator

Dr. Westoff
01.2010 - 02.2013
  • Complete onboard process using HRIS Software
  • Complete HR audit of all personnel records, quarterly
  • Collaborate with IT to prepare workstations for employees
  • Enroll eligible employees in benefits
  • Submit medical orders for employees as part of new hire process
  • Take minutes at manager meetings and disperse to colleagues
  • Manage Covid 19 logs and follow safety protocol
  • Take minutes at management meetings, and disperse to colleagues
  • Create orientation binders for employees and ensure signatures of wet sign documents
  • Upload employee documents to Bamboo
  • Upload insurance invoices
  • Order employee uniforms/supplies and create ID badges
  • Run background checks and Praesidium reports
  • Verify employee timesheets and submit Payroll using ADP
  • Communicates with local HR, manager, timekeeper, and Payroll during all stages of leave
  • Coordinates with Payroll and co-source partner to ensure the accurate payment of paid time off benefits
  • Provides accurate information to employees and management regarding benefit programs as they relate to FMLA, ADA, PFL, STD, LTD
  • Enters leave of absence information into the HRIS
  • Summarizes ADA request and history for presentation to Absence Management Supervisor
  • Participates in leave of absence conference calls with HR

Hospice & Palliative Care Manager

West Hills Hospital
08.2007 - 12.2010
  • Improved patient comfort by providing compassionate and attentive care to individuals in their final stages of life.
  • Assisted patients with daily activities, such as bathing, dressing, and grooming, promoting dignity and independence.
  • Developed trusting relationships with patients and families through empathetic communication and active listening.
  • Collaborated with interdisciplinary hospice team members to ensure comprehensive care for patients and support for families.
  • Monitored vital signs and reported changes in patient condition to medical professionals promptly, ensuring timely intervention.
  • Administered prescribed medications to patients under the supervision of a registered nurse, adhering to proper dosages and schedules.
  • Documented patient observations accurately and thoroughly in electronic medical records, maintaining confidentiality standards.
  • Provided emotional support to family members during bereavement process, offering resources for grief counseling services when needed.
  • Educated patients on end-of-life care decisions, empowering them to make informed choices regarding their own treatment plans.
  • Maintained clean living environments for patients by performing light housekeeping tasks such as laundry, dishwashing, and trash removal.
  • Prepared nutritious meals according to individual dietary needs while accommodating personal preferences or cultural practices.
  • Promoted safety by using proper body mechanics during transfers or repositioning of bed-bound patients under the guidance of a physical therapist.
  • Participated in ongoing training sessions related to palliative care best practices, enhancing my skills as a Certified Home Hospice Aide.
  • Contributed valuable insights during staff meetings by sharing experiences from direct patient care encounters, leading to improvements in service delivery quality.
  • Identified potential fall risks within the home environment and recommended modifications accordingly, reducing the likelihood of injury among ambulatory patients.
  • Facilitated open lines of communication between hospice team members and family caregivers through regular updates on patient progress or concerns.
  • Assisted patients in maintaining their personal hygiene by providing bed baths, oral care, and peri-care as needed.
  • Provided companionship to patients through engaging conversations or recreational activities based on individual preferences, alleviating feelings of loneliness and isolation.

Intake & Discharge Manager

LaVentana Treatment Programs
06.2005 - 07.2007
  • Streamlined the intake process by implementing new protocols and procedures, resulting in increased efficiency and client satisfaction.
  • Improved communication between departments by developing and implementing a centralized intake management system.
  • Led a team of intake coordinators, ensuring all tasks were completed accurately and on time to meet organizational goals.
  • Enhanced client experience with timely follow-ups and comprehensive documentation of their needs and concerns.
  • Developed training materials for new staff, ensuring consistency in knowledge and understanding of the intake process.
  • Analyzed data to identify trends and areas for improvement within the intake department, leading to increased effectiveness.
  • Collaborated with other managers to develop strategies for improving overall organizational performance related to client intakes.
  • Maintained strict compliance with regulatory guidelines, ensuring accurate documentation and reporting of information obtained during the intake process.
  • Established productive relationships with external partners such as healthcare providers, insurance companies, and community organizations to facilitate smooth client transitions into our services.
  • Implemented quality assurance measures to maintain high standards in the collection and processing of client information during the intake phase.
  • Conducted regular internal audits to ensure adherence to established policies and procedures within the intake department.

Education

Bachelor of Science - Business Management

Grand Canyon University
Phoenix, AZ
06.2022

Associates of Science - Business Management

Purdue University
Lafayette, IN
02.2020

SHRM-CP Professional in Human Resources Certification - Human Resources Management

SHRM
Online
03.2021

Skills

  • Technical Proficiencies
  • Microsoft Suite, Adobe, Google Docs, Bamboo, HRIS, UltiPro, LOA, FMLA & CFRA, ADP, Knowledge of Employment Law, Oracle, Kinnser, CRM, Kronos, 55 WPM, Cerner, Chart Logic, SharePoint, Equifax, Concur, Unum, Liberty Mutual Insurance and Benchmark Workday and Dentrix
  • Inbound Phone Call Handling
  • Clerical Support
  • Complaint Management
  • Complaint Response
  • Sorting and Labeling
  • Corrective Actions
  • Office Operations
  • Office Management
  • Time Management
  • Performance Improvement
  • Budget Support
  • ADP Workforce Now
  • Employee Timesheet Processing
  • Organizational Systems
  • Special Projects
  • Hospitality and Accommodation
  • Effective Written and Verbal Communication
  • Managing Employee Relations
  • Creating Invoices
  • Calendar Management
  • Copying and Scanning
  • Daily Logs
  • Inventory Supplies
  • Administrative Support
  • Unemployment Claims
  • Billing and Coding
  • Office Reception
  • Microsoft Excel
  • Problem-Solving Techniques
  • Payroll and Accounts Payable Receivable
  • HR Transformation
  • Customer Service Management
  • Human Resources Management Software
  • Payroll
  • Filing

Timeline

Human Resources Director & Office Manager

Belmont Village Senior Living
08.2022 - 12.2023

Human Resources Generalist & Office Manager

Silverado Memory Care
07.2018 - 09.2022

Mental Health HR Manager & Office Manager

Elevation Behavioral Health
01.2016 - 06.2018

HR Coordinator & Recruiting Specialist

St John’s Hospital
03.2013 - 12.2016

Dental Office Manger & HR Administrator

Dr. Westoff
01.2010 - 02.2013

Hospice & Palliative Care Manager

West Hills Hospital
08.2007 - 12.2010

Intake & Discharge Manager

LaVentana Treatment Programs
06.2005 - 07.2007

Bachelor of Science - Business Management

Grand Canyon University

Associates of Science - Business Management

Purdue University

SHRM-CP Professional in Human Resources Certification - Human Resources Management

SHRM

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Jenay Turgeon