JENAVIEVE BIRD
Summary
Dynamic and customer-focused professional with extensive experience in high-paced service environments. With solid years and background as a server and a beer cart attendant, brings a proven track record of delivering exceptional service and managing diverse customer needs with efficiency and a positive attitude. My experience has honed my ability to communicate effectively, solve problems on the spot, and remain calm under pressure. Enjoy and thrive working in customer service and providing everyone with best comfortability and experience possible.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Beverage Cart Girl/Club House Waitress
TOOTH OF THE DOG POUND GOLF COURCE
07.2020 - 09.2024
- Successfully upsold additional items to increase revenue for the cart
- Performed daily opening and closing procedures including counting money, cleaning carts
- Restocked supplies throughout the day as necessary for optimal customer service
- Continuously interacted with people of all ages, gender and preferences
- Demonstrated ability to provide excellent customer service and hospitality
- Took orders and worked efficiently to get them their orders as quickly as possible.
Hostess/busser
Brunch On 3rd
03.2024 - 05.2024
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Increased overall dining satisfaction by promptly addressing and resolving guest concerns or issues.
Hostess/Concierge
Liberty Kitchen Belmont
02.2024 - 05.2024
- Enhanced customer experiences by efficiently managing reservations and seating arrangements.
- Assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation and restaurant floor plan
- Contributed to positive guest experiences by providing personalized service and attention to special requests or preferences.
Server
BOSTON PIZZA
01.2023 - 05.2023
- Prepared and served food and beverages to customers
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests
- Greeted and accommodated guests, building positive experience from first interaction
- Displayed enthusiasm and knowledge about restaurant's menu and products
- Provided excellent customer service by anticipating needs and responding promptly to requests.
Food Server
LUXSTONE MANOR
10.2022 - 01.2023
- Monitored tables closely and remained attentive to residents' needs
- Carried dishes from kitchen and quickly delivered to customers
- Answered residents' questions about items and recommended dishes, beverages, and desserts
- Helped residents with all their food and personal problems and helped resolve them to my best ability
- Took complicated orders involving allergies, reactions, and preferences
- Worked closely with elderly residents.
Education
Physical Education
Red Deer Polytechnic
Red Deer, ABSkills
- Excellent customer service
- Food safety awareness
- Cleanliness standards
- Reliability and punctuality
- Patience and Tolerance
- Teamwork and Collaboration
- Problem-solving abilities
- Attention to Detail
- Effective Communication
Certification
- Class 5 drivers license
- Alberta Pro Serve license
- Green AG Certificate
- Alberta Food Safety Course
- Eyelash Extension Certified
- High School French
References
Michelle Rowe, retired West jet employee #1462 , Retired , 403-586-0257
Brenda O'Dell, Tooth Of The Dogpound Golf Course Golf Course Owner Boss, (403) 337-4880, green9@telusplanet.net
Timeline
Hostess/busser
Brunch On 3rd
03.2024 - 05.2024
Hostess/Concierge
Liberty Kitchen Belmont
02.2024 - 05.2024
Server
BOSTON PIZZA
01.2023 - 05.2023
Food Server
LUXSTONE MANOR
10.2022 - 01.2023
Beverage Cart Girl/Club House Waitress
TOOTH OF THE DOG POUND GOLF COURCE
07.2020 - 09.2024
Physical Education
Red Deer Polytechnic
Similar Profiles
JENAVIEVE BIRDJENAVIEVE BIRD
Beverage Cart Girl/Club House Waitress at TOOTH OF THE DOG POUND GOLF COURCEBeverage Cart Girl/Club House Waitress at TOOTH OF THE DOG POUND GOLF COURCE
Farah El-SangryFarah El-Sangry
SUPPLY CHAIN OPERATIONS RUTGERS THE STATE UNIVERSI at Online CourceSUPPLY CHAIN OPERATIONS RUTGERS THE STATE UNIVERSI at Online Cource
LEI XULEI XU
Data Science Intern at The University of Sydney Capstone CourceData Science Intern at The University of Sydney Capstone Cource