Jenassi Mckinney
ANAHEIM
Summary
Dedicated professional with experience in both after-school programming and customer service. Skilled in problem-solving, collaboration, and creating engaging activities, driving student success and enhancing guest satisfaction. Eager to leverage strengths to make a positive impact.
Overview
3
3
years of professional experience
Work History
After-School Program Leader
Adams Elementary School
Santa Ana, CA
12.2024 - 05.2025
- Facilitated engaging activities to promote social skills and teamwork among students.
- Developed lesson plans aligned with educational standards and student interests.
- Supervised daily operations to ensure a safe and supportive environment for all participants.
- Collaborated with teachers to identify student needs and tailor programs accordingly.
- Monitored student behavior, providing guidance to foster positive interactions and conflict resolution.
- Assisted students with homework completion, providing individualized support and guidance as needed.
- Managed behavioral issues and used positive behavior strategies for groups of up to 20 students.
Server
BJ's Restaurant & Brewhouse
Orange, CA
09.2022 - 11.2024
- Provided exceptional customer service, enhancing guest satisfaction and fostering repeat business.
- Collaborated with kitchen staff to ensure timely food delivery and adherence to quality standards.
- Knowledge on how to use POS systems, take digital and cash payments effectively and attentively.
- Managed multiple tables efficiently while maintaining attentive service during peak hours.
- Resolved guest complaints promptly, demonstrating strong problem-solving skills and commitment to service excellence.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
Education
Bachelor of Arts - Sociology
California State University, Fullerton
Fullerton, CA05.2025
Skills
- Positive reinforcement
- Social development
- Partnership development
- Team building facilitation
- Social-emotional learning
Timeline
After-School Program Leader
Adams Elementary School
12.2024 - 05.2025
Server
BJ's Restaurant & Brewhouse
09.2022 - 11.2024
Bachelor of Arts - Sociology
California State University, Fullerton