JENABA DIA

• Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
• Maintained monthly procurement plan to support timely supply and delivery of quality supplies and equipment.
• Assisted in evaluating and analyzing offers received from suppliers and service providers.
• Reviewed proposals, qualified vendors, and recommended optimal suppliers.
• Provided purchase information to support budget planning, expenditures and financial commitments.
• Determined lowest possible cost, factoring in quality, and reliability and negotiated favorable contracts.
• Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
• Organized distribution plans, delivery locations and technical specifications for product.
• Assisted with preparation of purchase orders and letters of agreement (LOA).
• Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
• Exercised discretion when dealing with confidential and sensitive matters.
• Built and maintained professional relationships with clients and co-workers.
• Computed and created purchase orders in QuickBooks to monitor stock levels, verify purchase requisitions, and expedite customer orders.
• Communicated frequently with stores and vendors to manage orders and verify revisions on purchase orders.
• Procured goods and supplies while adhering to strict industry rules and procedures.
• Collected and analyzed current market information to procure inputs and supplies from variety of sources.

• Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
• Cultivated lasting rapport with key industry clients by providing accurate pricing and credit terms to meet customer objectives.
• Retained consistent client base by conducting market research to develop brand strategy.
• Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
• Maintained sense of urgency in answering customer questions and requests through email or voice message.
• Created detailed sales presentations to communicate product features and market data.
• Maintained organized, presentable merchandise to drive continuous sales.
• Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
• Maximized customer retention by resolving issues quickly.
• Responded to telephone and in-person requests for information.
• Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
• Used consultative sales techniques to understand customer needs and recommend relevant products and services.
• Followed up with existing customers to provide additional support and address concerns.
• Evaluated customer purchase requirements and recommended best-fit company offerings.
• Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.

Contract

• Researched and identified solutions to technical problems.
• Connected with customers to address questions and resolve issues through phone and email.
• Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously.
• Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
• Contacted leads to promote sales programs.
• Responded to customer inquiries and provided technical assistance over phone.
• Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
• Documented customer interactions in a system called CDE and assisted cross-functionally with billing and technical support to deliver high-quality customer service.
• Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.

• Collaborated for the event logistics, including film selection and selection of panel discussion members.
• Used social media to market for the event and create buzz, and distributed promotional material for the film festival
• Actively participated in group discussions on cost efficiency
  

• Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
• Moved shipment materials to and from designated areas using lift.
• Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
• Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
• Compared shipping orders and invoices against contents received to verify accuracy.
• Improved efficiency with quick and accurate loading of boxes.
• Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
• Kept warehouse up to safety and health regulations at all times.
• Inspected incoming and outgoing shipments to identify discrepancies with records.
• Verified orders by comparing names and quantity of items packaged with shipping documents.
• Packed, secured, labeled and applied postage to materials to prepare items for shipment.
• Compared shipments received with purchase orders to cross-reference goods ordered with goods received.
• Checked packages and merchandise for damage and notified different departments.
• Communicated with teammates and supervisors to maintain smooth operations and quickly handle any issues impacting warehouse operations or customer satisfaction.
• Conducted research to address shipping errors and packaging mistakes.
• Utilized warehouse equipment to safely load and unload pallets and containers.