Jena Eichenlaub

• Optimized payroll and benefits processes by onboarding a PEO solution, enhancing compliance and streamlining operations for international employees.
• Implemented recruitment software that improved candidate pipeline management and reduced time-to-hire by 30%.
• Developed and maintained the company’s first Employee Handbook, outlining organizational values, policies, and procedures to enhance clarity and alignment.
• Managed cross-functional projects, coordinating between leadership, HR, and finance to ensure timely delivery of key initiatives.
• Provided strategic administrative support, including complex scheduling, international travel coordination, and expense management.

Strategic Planning: Collaborate with board members to define long-term goals, establish priorities, and set measurable objectives for the chorus.

Leadership and Governance: Ensure the board operates effectively by providing leadership during meetings, fostering open communication, and maintaining a focus on mission-driven decision-making.

Membership Growth: Initiate and support membership drives, work on retention strategies, and ensure a welcoming and inclusive culture for all members.

Event Coordination: Oversee the planning and execution of major events, including concerts, coaching sessions, and community performances, ensuring logistical details were managed smoothly.

Community Engagement: Represent the chorus at external events, fostering relationships with sponsors, community leaders, and local organizations to build partnerships and increase visibility.

Volunteer Management: Coordinate with volunteers to delegate responsibilities, recognizing their contributions and ensuring their efforts align with the chorus’s strategic goals.

Conflict Resolution: Address and mediate conflicts among members or between the board and membership, maintaining a focus on collaboration and unity.

Artistic Collaboration: Partner with the music director and artistic team to align the chorus's artistic vision with operational goals.

Marketing and Public Relations: Support marketing efforts by promoting the chorus through social media and local media, increasing public awareness and engagement.

Core Values Implementation: Ensure that the chorus’s identified core values (e.g., joy, harmony, commitment) are reflected in daily operations, rehearsals, and community interactions.

Data and Reporting: Collect and analyze membership data to report on organizational health and make informed decisions.

• Managed personal and professional calendars, ensuring timely scheduling and coordination of events and appointments.
• Handled confidential and sensitive information with discretion and tact, safeguarding the privacy of the executive and clients.
• Coordinated complex travel itineraries, navigating COVID-19 regulations to ensure safe travel.
• Managed personal tasks such as bill payments, pet care, travel document renewal, and family support activities.
• Assisted with multiple relocations, including hiring local assistants and setting up new residences.
• Conducted in-depth research on topics of interest, presenting comprehensive reports for executive review.

• Partnered with the CEO to manage high-priority projects, including cross-functional initiatives supporting company growth and alignment post-acquisition.
• Organized and executed internal events and team offsites, balancing budgets and vendor negotiations while maintaining a collaborative team culture.
• Coordinated onboarding processes for new hires, ensuring seamless transitions for employees joining a remote-first organization.
• Supported the CEO’s calendar and travel, prioritizing strategic meetings and optimizing scheduling efficiency.
• Played a key role in shaping organizational policies by drafting and reviewing internal documents, including compliance updates and process improvements.

Key Achievements

• Designed new onboarding workflows, reducing onboarding time by 30%.
• Successfully managed business operations during acquisition, ensuring continuity with minimal disruptions.

• Managed office operations remotely, including complex calendar scheduling, onboarding, and maintaining HR documentation.
• Created and maintained the Employee Handbook, providing clear guidance on company policies, employee expectations, and core values.
• Organized virtual team events, contributing to a culture of inclusivity and engagement in a fully remote setting.

• Managed the Plaid Fox Shop, overseeing customer service, shipping logistics, and vendor relationships.
• Coordinated with interior designers to promote sales and implement the shop's products on partner websites.
• Developed and implemented an employee training manual to streamline onboarding.
• Led office management functions, including supply orders, vendor deliveries, and team coordination.
• Organized quarterly team events and fitness challenges to promote teamwork and wellness.
• Developed and implemented order intake system, reduced incorrect or late orders by 25%.