Jena Bouchard
Scarborough,ON
Summary
Results-oriented professional with a proven track record in cost avoidance, cycle time reduction, and distribution management. Goal is to utilize skills and expertise to contribute effectively to the team. Dedicated and hard-working student with valuable knowledge in cell manufacturing, cleaning, and process improvement. Eager to fill the current vacancy on the team and bring abilities to the forefront. Recognized by peers for strong teamwork skills, consistently striving to support the achievement of collective goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Residential House Cleaner
Inspire Clean Inc
11.2023 - Current
- Cleaned and sanitized bathrooms, hallways, bedrooms, living rooms and kitchens.
- Developed strong relationships with clients, earning trust through reliability and attention to detail.
- Enhanced client satisfaction by consistently providing thorough and efficient cleaning services.
- Established a reputation for punctuality, professionalism, and dependability that contributed to high levels of client satisfaction and repeat business.
- Sanitized apartments after move-out or prior to move-in.
- Provided excellent house cleaning and maid services to clients.
- Adhered to professional house cleaning checklist.
- Maintained clean and orderly environment and kept cleaning equipment in excellent condition.
- Exceeded client expectations to garner future services.
- Conducted regular inspections of completed work areas, ensuring adherence to established quality standards before leaving a property.
- Informed and sold clients on additional services.
Prep Cook
The Keg Steakhouse and bar
06.2022 - 09.2023
- Maintained clean, organized cook station in compliance with company standards, procedures, and sanitation requirements
- Diced, sliced, and cut vegetables for use in dishes
- Prepared soups, salads, and sandwiches
- Preped all needed food in a timely manner
- Ensures freshness and quality of food is up to standard, as well as rotating stock keeping track of new and old items
- Collected and prepared fresh ingredients
- Such as washing, cutting and peeling vegetables as well as meat and seafood
- Skills being used or learned quickly and eciently
- Utilized strong problem-solving abilities to resolve any discrepancies that arose during meal preparation
- Fostered a positive working environment by providing helpful advice on safe cooking practices
- Regulated temperature of ovens, broilers and grills
- Ensured optimal customer service through prompt attention to detail when producing hot entrees
- Consistently met deadlines for timely completion of meals without compromising quality or flavor
- Displayed excellent organizational skills by eciently managing multiple tasks simultaneously
- Exhibited knowledge of proper food storage techniques to maximize freshness and prevent contamination
- Efectively communicated with team members and management regarding tasks or issues related to the kitchen area
- Adapted quickly to changing work environments while ensuring adherence to hygiene standards
- Kept clean and orderly kitchen by washing dishes and sanitizing surfaces
Cleaner Supervisor
Fallsview indoor waterpark
12.2022 - 08.2023
- Proficient in using modern cleaning tools and equipment such as vacuum cleaners, mops
- Adept at preparing detailed reports on the progress of daily operations for management review
- Skilled at providing feedback on job performance to encourage improvement among workers
- Demonstrated ability to manage a team of cleaners and provide effective guidance
- Highly skilled in assessing and monitoring staff performance
- Capable of training new hires on how to use proper safety protocols when working with hazardous materials
- Outstanding interpersonal skills for effectively communicating with other staff members and customers alike
- Excellent organizational skills with the capacity to prioritize tasks efficiently
- Able to work independently without supervision while still meeting deadlines
- Ability to troubleshoot any cleaning issues or problems promptly
- Familiarity with basic safety procedures for handling hazardous chemicals or materials safely
- Able to handle multiple tasks simultaneously without compromising quality or accuracy
- Enforced safety protocols and ensured that all equipment was properly maintained
- Trained new employees on duties and responsibilities of department
Crew Leader
McDonald’s
04.2018 - 06.2022
- Trained employees in time management and proper ways to complete job duties.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
- Monitored team members to verify work quality and address concerns.
- Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
- Provided ongoing training and support for new hires, ensuring they were well-equipped to perform their duties effectively.
- Instructed crew members in safe work practices and methods to reduce work-related injuries.
- Boosted customer satisfaction by ensuring that all crew members provided high-quality service in line with company standards.
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
- Developed a strong sense of teamwork among crew members through regular communication and team building activities.
Education
HIGH SCHOOL DIPLOMA -
Westlane secondary
Niagara Falls, ON07.2022
Skills
- High-Volume Environments
- Sanitization Protocols
- Stocking and Replenishing
- Customer Needs Assessments
- Portion Standards
- Proper Storage Procedures
- Team Oriented
- Regulatory Standards
- Cleaning and Organization
- Safe Work Practices
- Effective Prioritization
- Meticulous Quality Control
- Support in Operations Management
- Heavy Lifting
- Efficient Multitasking
- Team Collaboration
- Hand Tool Operations
- Interior and Exterior Cleaning
- Floor Maintenance
- Debris Collection
- Complex Problem-Solving
- Transportation Solutions
- Risk Management Proficiency
- Residential and Commercial Maintenance
Languages
English
Certification
Driver's License-
First aid
Awards
Honor Roll
Timeline
Residential House Cleaner
Inspire Clean Inc
11.2023 - Current
Cleaner Supervisor
Fallsview indoor waterpark
12.2022 - 08.2023
Prep Cook
The Keg Steakhouse and bar
06.2022 - 09.2023
Crew Leader
McDonald’s
04.2018 - 06.2022
HIGH SCHOOL DIPLOMA -
Westlane secondary
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