Jen Wright
Victoria,BC
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
20
20
years of professional experience
Work History
Operations Manager
Ace Courier Services ( Div Of All-Can Express)
06.2006 - 10.2023
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and implemented strategies to maximize customer satisfaction.
Admissions Manager
Ace Courier
05.2006 - 10.2023
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Greeted visitors, employees and clients politely and professionally for excellent reception service.
- Coordinated customer, vendor and stakeholder relations for smooth communication flows.
- Verified customer information for orderly, up-to-date online systems.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Completed bi-weekly payroll for 24 or more employees.
Retail Sales Associate
Costco
09.2003 - 05.2006
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained clean sales floor and straightened and faced merchandise.
- Helped customers complete purchases, locate items, and join reward programs.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered questions about store policies and addressed customer concerns.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Managed cash register after end of shift to balance and record accurate transactions.
- Utilized upselling techniques to promote additional products and increase sales.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Education
High School Diploma -
Belmont Secondary School
Victoria, BC07.2002
Skills
- Database Management
- Office Management
- Employee Supervision
- Staff Management
- Customer Service
- Employee Development
- Decision-Making
- Staff Training
- Staff Development
Accomplishments
- Supervised team of up to 10 or more office staff members.
Languages
English
Elementary
Timeline
Operations Manager
Ace Courier Services ( Div Of All-Can Express)
06.2006 - 10.2023
Admissions Manager
Ace Courier
05.2006 - 10.2023
Retail Sales Associate
Costco
09.2003 - 05.2006
High School Diploma -
Belmont Secondary School
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