Resourceful and flexible professional with a solid background in customer service and disability support. Recognized for strong teamwork and communication skills, contributing to effective care plans and improved client outcomes.
Overview
3
3
years of professional experience
Work History
Complex Behavior Support Worker
Elysian Ventures
Sylvan Lake, AB
10.2025 - Current
Assisted in daily operations to ensure efficient workflow and productivity.
Learned safety protocols and compliance measures through hands-on training.
Supported team members in maintaining equipment and tools for optimal performance.
Handled routine tasks with attention to detail and accuracy.
Adapted quickly to new tools and systems, improving overall efficiency.
Contributed to a positive work environment by maintaining open communication.
Maintained work areas by cleaning and straightening for maximum productivity and safety.
Established strong working relationships with clients through excellent communication skills, fostering long-term partnerships built on trust.
Disability Support Worker
Sunrise Residential Services
Red Deer, AB
08.2025 - 11.2025
Assisted individuals with daily living activities, promoting independence and dignity.
Supported clients in achieving personal goals through tailored care plans.
Communicated effectively with healthcare professionals regarding client needs and progress.
Maintained accurate records of client interactions and services provided.
Assisted patients in accessing housing, financial assistance and other community resources.
Customer Service Representative
Plaza Liquor
Sylvan Lake, AB
05.2023 - 04.2025
Assisted customers with product inquiries and order processing to enhance service delivery.
Resolved customer complaints efficiently, ensuring satisfaction and retention.
Maintained accurate inventory records using point-of-sale systems for seamless operations.
Trained new staff on customer service protocols and store policies to ensure consistent service quality.
Monitored stock levels and placed orders to maintain optimal inventory for customer needs.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
<ul><li>Worked across multiple levels of a complex content ingestion system over a 10-year span</li><li>Improved system performance by streamlining data retrieval and backend operations</li><li>Standardized data ingestion protocols, enhancing accuracy across geographic and topical datasets</li><li>Implemented client-facing dashboard features previously underutilized, making them standard practice</li><li>Integrated third-party tools to overcome content access restrictions and expand curation capabilities</li><li>Applied deep understanding of Google search logic to maximize content quality and relevance</li><li>Analyzed and explained system behavior to internal stakeholders and clients to improve transparency</li><li>Developed training protocols for content moderation and system maintenance, enabling week-long onboarding cycles</li><li>Managed a team of 12 moderators over four years, optimizing workflows to support high-volume data pulls</li><li>Coordinated with operations and account teams to assess client requests, troubleshoot issues, and develop solutions</li><li>Conducted honest, strategic discussions with clients and leadership to align requests with system limitations and business goals</li><li>Maintained detailed process documentation to support organizational memory, training, and accountability</li><li>Completed college-level coursework in survey and process writing; applied principles to workplace efficiencies</li><li>Self-taught in multiple platforms including sound and video editing software, media production software</li><li>Proficient in Microsoft Office Suite, Google Workspace, and a range of productivity and curation tools</li></ul> at Futuri Media<ul><li>Worked across multiple levels of a complex content ingestion system over a 10-year span</li><li>Improved system performance by streamlining data retrieval and backend operations</li><li>Standardized data ingestion protocols, enhancing accuracy across geographic and topical datasets</li><li>Implemented client-facing dashboard features previously underutilized, making them standard practice</li><li>Integrated third-party tools to overcome content access restrictions and expand curation capabilities</li><li>Applied deep understanding of Google search logic to maximize content quality and relevance</li><li>Analyzed and explained system behavior to internal stakeholders and clients to improve transparency</li><li>Developed training protocols for content moderation and system maintenance, enabling week-long onboarding cycles</li><li>Managed a team of 12 moderators over four years, optimizing workflows to support high-volume data pulls</li><li>Coordinated with operations and account teams to assess client requests, troubleshoot issues, and develop solutions</li><li>Conducted honest, strategic discussions with clients and leadership to align requests with system limitations and business goals</li><li>Maintained detailed process documentation to support organizational memory, training, and accountability</li><li>Completed college-level coursework in survey and process writing; applied principles to workplace efficiencies</li><li>Self-taught in multiple platforms including sound and video editing software, media production software</li><li>Proficient in Microsoft Office Suite, Google Workspace, and a range of productivity and curation tools</li></ul> at Futuri Media