Jen Rourke
Bentley,AB
Summary
Resourceful and flexible professional with a solid background in customer service and disability support. Recognized for strong teamwork and communication skills, contributing to effective care plans and improved client outcomes.
Overview
3
3
years of professional experience
Work History
Complex Behavior Support Worker
Elysian Ventures
10.2025 - Current
- Assisted in daily operations to ensure efficient workflow and productivity.
- Learned safety protocols and compliance measures through hands-on training.
- Supported team members in maintaining equipment and tools for optimal performance.
- Handled routine tasks with attention to detail and accuracy.
- Adapted quickly to new tools and systems, improving overall efficiency.
- Contributed to a positive work environment by maintaining open communication.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Established strong working relationships with clients through excellent communication skills, fostering long-term partnerships built on trust.
Disability Support Worker
Sunrise Residential Services
08.2025 - 11.2025
- Assisted individuals with daily living activities, promoting independence and dignity.
- Supported clients in achieving personal goals through tailored care plans.
- Communicated effectively with healthcare professionals regarding client needs and progress.
- Maintained accurate records of client interactions and services provided.
- Assisted patients in accessing housing, financial assistance and other community resources.
Customer Service Representative
Plaza Liquor
05.2023 - 04.2025
- Assisted customers with product inquiries and order processing to enhance service delivery.
- Resolved customer complaints efficiently, ensuring satisfaction and retention.
- Maintained accurate inventory records using point-of-sale systems for seamless operations.
- Trained new staff on customer service protocols and store policies to ensure consistent service quality.
- Monitored stock levels and placed orders to maintain optimal inventory for customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
College Diploma - Community Support Worker
Robertson College
Edmonton, AB12-2023
Skills
- Cleaning
- Customer service
- Problem-solving
- Attention to detail
- Customer relations
- Conflict resolution
- Safety hazard removal
- Teamwork and collaboration
- Flexible and adaptable
- Time management
- Relationship building
Timeline
Complex Behavior Support Worker
Elysian Ventures
10.2025 - Current
Disability Support Worker
Sunrise Residential Services
08.2025 - 11.2025
Customer Service Representative
Plaza Liquor
05.2023 - 04.2025
College Diploma - Community Support Worker
Robertson College