Summary
Overview
Work History
Accomplishments
Career Overview
Languages
Work Availability
Work Preference
Timeline
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Jen Oliver

Edmonton,Alberta

Summary

Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.

Overview

29
29
years of professional experience

Work History

Receptionist

Chappelle Chiropractic & Massage
09.2023 - 11.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Maintained confidentiality of information regarding clients and company.

Retail Sales Associate

Ellerslie Gift & Garden / Classic Gardens Ltd
04.2023 - 09.2023
  • Greeted customers and helped with product questions, selections, and purchases.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Increased sales revenue through effective product recommendations tailored to individual customers.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.

Retail Sales Supervisor

Millcreek Nursery Ltd.
04.2013 - 09.2022
  • Oversaw daily operations of the sales floor, delegating tasks appropriately to ensure smooth functioning at all times.
  • Supported colleagues in their professional development through regular coaching sessions aimed at improving skills related to customer interaction.
  • Resolved escalated customer issues swiftly, maintaining strong relationships with loyal customers while preserving company reputation.
  • Managed inventory levels effectively, ensuring optimal product availability while minimizing overstock issues.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Increased store's profitability by re-merchandising inventory with attractive, eye-catching window and floor displays.
  • Created a positive work environment by fostering open communication and recognizing employee achievements regularly.
  • Coordinated merchandising displays, signage and sales enablement.

Accomplishments

  • Managed teams of five, up to fifteen staff members.
  • Seasoned in creating Displays and professional Merchandising.
  • Service driven and understand the importance of listening to the customer.

Career Overview

I have managed in different retail settings as well as being a dedicated customer service representative with motivation to maintain customer satisfaction and contribute to company success. Customer focused sales associate with a solid understanding of the dynamics of the retail industry.

Languages

English
Full Professional

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimePart Time

Work Location

On-Site

Important To Me

Work-life balanceCompany CultureFlexible work hoursHealthcare benefits

Timeline

Receptionist

Chappelle Chiropractic & Massage
09.2023 - 11.2023

Retail Sales Associate

Ellerslie Gift & Garden / Classic Gardens Ltd
04.2023 - 09.2023

Retail Sales Supervisor

Millcreek Nursery Ltd.
04.2013 - 09.2022

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Jen Oliver