Jen Meilleur
Port Coquitlam,British Columbia
Summary
Dedicated server and bartender known for providing outstanding customer service and enhancing dining experiences. Skilled in anticipating customer needs and resolving issues efficiently while maintaining a positive demeanor. Proven ability to thrive in fast-paced settings and manage stress effectively.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Shift supervisor/bartender/server
Mr. Mikes Steakhouse Casual
02.2022 - 09.2025
- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Trained new staff on menu items, service protocols, and operational procedures.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining, bar, and expo areas were prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest expectations.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
server/bartender
Surrey Central Taphouse
02.2021 - 02.2022
- Created enjoyable dining experiences for over 150 nightly visitors.
- Timely prepared drink orders for more than 100 customers.
- Consistently kept bar area clean and well-organized.
- Aided servers and hosts during rush hours to support service flow.
- Monitored cleanliness in front of house to enhance guest experience.
- Implemented process improvements that streamlined workflow during peak hours.
Hostess/server
The Wobbly Canoe
02.2016 - 03.2020
- Greeted and seated guests, ensuring prompt and attentive service.
- Managed reservation systems to optimize seating efficiency and guest flow.
- Collaborated with waitstaff to communicate guest needs and special requests.
- Trained new team members on customer service protocols and restaurant policies.
- Oversaw expo station operations ensuring smooth transition between FOH and BOH
Skills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Shift reporting
- Team leadership
- Strong verbal and written communication
- Creative problem solving
- Conflict resolution
Certification
Serving it right- 2019
Certifications
Serving it right
Availability
Full time
- Wednesday- Sunday all day
- Monday/Tuesday as needed
Timeline
Shift supervisor/bartender/server
Mr. Mikes Steakhouse Casual
02.2022 - 09.2025
server/bartender
Surrey Central Taphouse
02.2021 - 02.2022
Hostess/server
The Wobbly Canoe
02.2016 - 03.2020