Jen Lacey
Nanaimo,BC
Summary
Dynamic VIP Cocktail Server with a proven track record at Unique Lifestyle Supper Clubs, excelling in upselling and enhancing guest loyalty. Recognized for exceptional multitasking and effective communication, I consistently exceeded performance goals while delivering attentive service. Committed to excellence, I also trained new hires to uphold high service standards.
Overview
4
4
years of professional experience
Work History
VIP Cocktail Server
Unique Lifestyle Supper Clubs
06.2007 - 07.2011
- Demonstrated adaptability by catering different types of events such as corporate gatherings or private parties effectively.
- Implemented upselling strategies that contributed significantly to overall sales.
- Coordinated seamlessly with other team members during peak hours to maintain consistently efficient service levels.
- Worked effectively with upper management and VIP reservations representatives to ensure personalized experiences and seamless coordination of services.
- Balanced multiple tasks simultaneously without compromising the quality of service provided during busy shifts.
- Exceeded personal performance goals while contributing positively towards the overall success of the establishment''s objectives.
- Assisted management in training new hires, sharing best practices for excellent service delivery.
- Anticipated guests'' needs proactively while providing attentive yet discreet service in line with their expectations.
- Established rapport with high-profile clients, leading to increased loyalty and repeat business.
Server/Bartender
JAM Asian Fusion & Martini Bar
08.2007 - 2010
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
Early Childhood Education
George Brown College
Toronto04.2016
Sociology
Concordia University
Montreal04.2007
Skills
- Multitasking ability
- Problem solving
- Effective communication
- Hardworking team player
- Attention to detail
- Commitment excellence & professionalism
- Food safe & First Aid Certification
Languages
English
Professional Working
Accomplishments
Highly educated, knowledgeable and experienced professional with a very versatile set of skills, talents and valuable career experiences. Plenty of experience working in all facets of the front and back end of the Food & Beverage and Events industry. Experience ranging from Account Coordination for Reef Moxie Promotional Staffing Agency, Catering Event Planning & Account Management to building and operating my own boutique style Catering business in the GTA.
Timeline
Server/Bartender
JAM Asian Fusion & Martini Bar
08.2007 - 2010
VIP Cocktail Server
Unique Lifestyle Supper Clubs
06.2007 - 07.2011
Early Childhood Education
George Brown College
Sociology
Concordia University