Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
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Jen Lacey

Nanaimo,BC

Summary

Dynamic VIP Cocktail Server with a proven track record at Unique Lifestyle Supper Clubs, excelling in upselling and enhancing guest loyalty. Recognized for exceptional multitasking and effective communication, I consistently exceeded performance goals while delivering attentive service. Committed to excellence, I also trained new hires to uphold high service standards.

Overview

4
4
years of professional experience

Work History

VIP Cocktail Server

Unique Lifestyle Supper Clubs
06.2007 - 07.2011


  • Demonstrated adaptability by catering different types of events such as corporate gatherings or private parties effectively.
  • Implemented upselling strategies that contributed significantly to overall sales.
  • Coordinated seamlessly with other team members during peak hours to maintain consistently efficient service levels.
  • Worked effectively with upper management and VIP reservations representatives to ensure personalized experiences and seamless coordination of services.
  • Balanced multiple tasks simultaneously without compromising the quality of service provided during busy shifts.
  • Exceeded personal performance goals while contributing positively towards the overall success of the establishment''s objectives.
  • Assisted management in training new hires, sharing best practices for excellent service delivery.
  • Anticipated guests'' needs proactively while providing attentive yet discreet service in line with their expectations.
  • Established rapport with high-profile clients, leading to increased loyalty and repeat business.

Server/Bartender

JAM Asian Fusion & Martini Bar
08.2007 - 2010
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Education

Early Childhood Education

George Brown College
Toronto
04.2016

Sociology

Concordia University
Montreal
04.2007

Skills

  • Multitasking ability
  • Problem solving
  • Effective communication
  • Hardworking team player
  • Attention to detail
  • Commitment excellence & professionalism
  • Food safe & First Aid Certification

Languages

English
Professional Working

Accomplishments

Highly educated, knowledgeable and experienced professional with a very versatile set of skills, talents and valuable career experiences. Plenty of experience working in all facets of the front and back end of the Food & Beverage and Events industry. Experience ranging from Account Coordination for Reef Moxie Promotional Staffing Agency, Catering Event Planning & Account Management to building and operating my own boutique style Catering business in the GTA.

Timeline

Server/Bartender

JAM Asian Fusion & Martini Bar
08.2007 - 2010

VIP Cocktail Server

Unique Lifestyle Supper Clubs
06.2007 - 07.2011

Early Childhood Education

George Brown College

Sociology

Concordia University

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Jen Lacey