Jennifer Heath
Summary
Highly adept Administrative Supervisor with noteworthy experience in managing administrative tasks, personnel supervision, and vaccine management. Proven skills in workflow optimization, policy implementation, and team leadership. Consistently successful in fostering positive work environments and promoting professional development among staff members.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Administrative Supervisor
Public Health
Kamloops, BC
07.2018 - Current
- Supervised a team of administrative professionals including hiring, training, scheduling, evaluating performance and providing feedback.
- Provided support for executive level personnel in preparing presentations materials such as charts, graphs, reports.
- Assisted with the development of new processes for improving efficiency within the department.
- Provided guidance to staff members in the areas of customer service, data entry, filing systems, office equipment maintenance, and safety protocols.
- Conducted weekly staff meetings to review progress toward goals and objectives and discuss any issues or changes in policy or procedure.
- Familiar with Cambian/Panorama, ImmsBc, STIX.
- Pack biologics for clinics and/or transport, including temperature monitoring devices.
- Move biologics to appropriate storage states, as required.
- Receive biologics from local vaccine depots, including stop-temperature monitoring devices.
- Assisted with cold chain standard operating procedures.
Practice Manager
Ki-Life Medical
Victoria, British Columbia
10.2014 - 01.2018
- Created and implemented policies and procedures for effective practice management.
- Recruited, hired and trained new medical and facility staff.
- Maintained records management system to process personnel information and produce reports.
- Managed vendor relationships for supplies and services related to the practice.
- Coordinated financial operations, budgeting, accounting, expenses and financial reporting tasks.
- Conducted regular meetings with staff to discuss operational issues and ensure proper communication between departments.
- Maintained financial records, including billing and accounts receivable and payable.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Education
Medical And Dental Office Administration
Vancouver Career College
01-2008
Skills
- Database administration
- Organizational leadership
- Scheduling and calendar management
- Training and coaching
- Policy and procedure modification
- Meeting coordination
Certification
- Level 2 first Aid
- Business Management certificate
Timeline
Administrative Supervisor
Public Health
07.2018 - Current
Practice Manager
Ki-Life Medical
10.2014 - 01.2018
Medical And Dental Office Administration
Vancouver Career College
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