Jen Ferreira
Toronto,ON
Summary
Business Owner Mentality Leader driven to deliver results through Talent and Culture Strategy. Highly skilled in leveraging Teach, Coach, Direct Leadership Model to develop teams in all business areas. Passionate Engagement leader, with a demonstrated record of leading successful teams. 20 years of retail store leadership focused in multi store growth and development. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
24
24
years of professional experience
Work History
DISTRICT MANAGER
Bluenotes/Thriftys
01.2023 - Current
- Executed comprehensive resource programs for store managers, resulting in improved employee performance and customer satisfaction
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities
- Oversaw successful store opening, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth
- Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district
- Ensured compliance with company policies and procedures as well as provincial regulations by conducting regular audits of operational practices at each location within the district
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
GENERAL MANAGER
Gap Inc/ Banana Republic Factory Store
10.2017 - 01.2023
- Extraordinary Talent Builder, growing store team through Stylists, Experts and Leaders, driving a culture of engagement and high performance
- Ranks in high 90% for team engagement/response year over year in Employee Opinion Surveys
- Creating and fostering a collaborative store culture
- Accountable for all talent plans, from hiring to growth and development and performance management
- Accountable for all store results from profit(P&L) to operations and aesthetics
- Early Adopter in all strategic initiatives to improve store processes, collaborates with field and HQ partners
- Implemented new learning strategies depending upon employees' skill levels
- Teach, Coach and Develop Store Teams to be able to develop effective schedules to drive profitable sales as Labour Management Expert
- Researched and obtained relevant course materials to achieve training objectives
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness
- Extraordinary Talent Builder, growing store team through Stylists, Experts and Leaders, driving a culture of engagement and high performance
- Ranks in high 90% for team engagement/response year over year in Employee Opinion Surveys
- Creating and fostering a collaborative store culture
- Accountable for all talent plans, from hiring to growth and development and performance management
- Accountable for all store results from profit(P&L) to operations and aesthetics
- Early Adopter in all strategic initiatives to improve store processes, collaborates with field and HQ partners
- Upholds all company policies, Code of Business Conduct, Employee Policy Guide and Employee Appearance Guide
- Analyzes results, identifies opportunities and makes decisions in collaboration with leadership team to drive key performance indicators, resulting in continued KPI growth for each consecutive year in location
- Leads implementation and execution of all Standard Operating Procedures and initiatives
- Implements action plans to maximize efficiencies and productivity.
DISTRICT TRAINING MANAGER
Pottery Barn Kids
01.2008 - 08.2017
- Created training plans and facilitated for 8 stores across district
- Train internal Interior Design Program for 60+ people: create and impact ongoing strategies for continued growth in role.
GENERAL MANAGER
Pottery Barn Kids
01.2015 - 01.2017
ASSISTANT MANAGER
Pottery Barn Kids
01.2008 - 01.2015
COORDINATOR
Pottery Barn Kids
01.2005 - 01.2008
Case Manager
Manulife Financial- John Hancock
01.2001 - 01.2005
- Worked with clients and helped maintain and build multi-million-dollar relationships with some of the firm’s key clients
- Ensured the client was satisfied with our service and worked closely with them to maintain and strengthen their relationships with Manulife
- Successfully managed a team of six document co-ordinators.
Education
Post Secondary -
Sheridan College
01.2001
Skills
- Leadership and People Development
- Multi-unit management
- Employee Motivation and Performance
- Operations Management
- Change and Growth Management
- Microsoft Office 365
- Strategic Planning
- Training and coaching
- Goal Setting and Performance Metrics
- Business development and planning
- Recruiting and Hiring
- Customer Service
Languages
English
Native or Bilingual
Timeline
DISTRICT MANAGER
Bluenotes/Thriftys
01.2023 - Current
GENERAL MANAGER
Gap Inc/ Banana Republic Factory Store
10.2017 - 01.2023
GENERAL MANAGER
Pottery Barn Kids
01.2015 - 01.2017
DISTRICT TRAINING MANAGER
Pottery Barn Kids
01.2008 - 08.2017
ASSISTANT MANAGER
Pottery Barn Kids
01.2008 - 01.2015
COORDINATOR
Pottery Barn Kids
01.2005 - 01.2008
Case Manager
Manulife Financial- John Hancock
01.2001 - 01.2005
Post Secondary -
Sheridan College
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