Jen Dunford
Edmonton,AB
Summary
Motivated professional adept at overseeing landscape designs from inception through final implementation and maintenance of customer relations. Well-versed in Zone 3 species, plant care and meeting developer requirements. Experience includes landscape design interpretation, strengthening client relationships, and resolving customer complaints. Possess strong organizational skills, keen eye for design and aesthetic detail and adept at promoting business to diverse audiences. Previous roles have resulted in successful relations and increased sales within local communities.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Gallery Educator
Art Gallery of Alberta
Edmonton, Alberta
01.2019 - Current
- Facilitates art studios and educational programming to visitors of all ages and backgrounds, including gallery talks, lectures, workshops, and family activities.
- Delivers guided tours, leading large groups, interpreting exhibition information, and answering questions.
- Displays strong public speaking skills and communication abilities to facilitate the highest quality tours for guests.
- Maintains knowledge of current trends in museum education and best practices for teaching art history and visual literacy.
- Oversees volunteers providing support during special events or programs.
- Tracks attendance data at all events related to educational programming.
- Conducts research on relevant topics related to exhibitions or collections to inform program development.
- Collaborates with curators to create content that is engaging and informative for visitors.
- Developed online programming, partnering with the Art Gallery of Ontario.
- Participates in professional development opportunities to stay abreast of new trends in museum education.
Garden Centre Sales Associate
Sunstar Nurseries Ltd.
Edmonton, Alberta
04.2021 - 10.2024
- Communicated with visiting wholesale buyers and customers
- Engaged customers in friendly, professional dialogue to determine needs, assisting with choosing and locating cultivars to meet developers' requirements.
- Interpreted landscape design plans, helping customers select optimal plants based on specific location and watering needs.
- Provided expert advice on plant care and maintenance techniques, suggesting horticultural products for pests and diseases.
- Helped customers find specific products, answered questions, and offered product advice, and upsold merchandise.
- Built relationships with customers to encourage repeat business.
- Managed customer orders smoothly, from quote to payment.
- Answered telephone calls to provide information to customers about trees and shrubs, delivery and installation.
- Resolved customer complaints promptly and efficiently, in a professional manner.
- Collaborated with management teams to develop innovative marketing strategies.
- Suggested ideas for improving store operations and increasing profits.
- Organized new merchandise in appealing displays to encourage customer sales.
- Processed transactions using a point-of-sale system.
- Closed cash registers by counting money, separating charge slips, and balancing drawers.
Landscape Labourer
Shepherd Landscaping
Edmonton, Alberta
05.2022 - 10.2022
- Lawn maintenaince for residential and commercial complexes
- Greenskeeping, including weekly turf watering.
- Operated lawn care equipment such as mowers, trimmers, edgers, blowers, and hedge clippers.
- Maintained garden areas and landscaping greenery to enhance property appearance and plant health.
- Cultivated flower beds by using rakes, shovels, hoes, trowels, and other tools to remove unwanted vegetation.
- Pruned trees, shrubs, hedges, and perennial flowers to enhance their growth patterns.
- Provided knowledgeable advice about plant selection for customers' landscapes.
- Answered customer questions regarding care and general knowledge of landscape.
Landscape Labourer
Earth Enterprises Inc.
Burnaby, British Columbia
04.2015 - 09.2015
- Performed routine landscape maintenance for commercial properties in the lower mainland.
- Maintained and operated landscaping equipment, such as mowers, edgers, trimmers and blowers.
- Operated truck and 20 ft. trailer.
Landscape Labourer
City of Edmonton
Edmonton, Alberta
04.2008 - 08.2011
- Performed regular lawn care tasks such as mowing, aerating and overseeding.
- Assisted with the preparation of soil beds for planting by tilling, leveling and raking.
- Transported tools, materials and equipment to job sites using company vehicles.
- Collaborated with other team members on projects requiring multiple laborers.
- Followed instructions from supervisors regarding specific tasks assigned.
Education
Bachelor of Fine Art -
Simon Fraser University
Burnaby, BC01-2015
High School Diploma -
Victoria School of The Arts
Edmonton, AB06-2003
Skills
- Program development
- Marketing and promotion
- Trained in visual arts, form and design
- Proficient at Microsoft Teams, Outlook, Excel and PowerPoint
- Quality customer service
- Operation of RTVs, quads and trailers up to 20ft
- Exceptional at needs assessment
- Documentation and reporting
Languages
Spanish
Elementary
Certification
- Class 5 Driver's Licence
- Journeyman Hairstylist Certificate
Affiliations
- Balada Romanian Folkdance Ensemble
References
References available upon request.
Timeline
Landscape Labourer
Shepherd Landscaping
05.2022 - 10.2022
Garden Centre Sales Associate
Sunstar Nurseries Ltd.
04.2021 - 10.2024
Gallery Educator
Art Gallery of Alberta
01.2019 - Current
Landscape Labourer
Earth Enterprises Inc.
04.2015 - 09.2015
Landscape Labourer
City of Edmonton
04.2008 - 08.2011
Bachelor of Fine Art -
Simon Fraser University
High School Diploma -
Victoria School of The Arts
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