Jemmees George

Worked under Government Sector as Senior Clerk in Kerala Forest Department in Kerala,India..

• Adhered to strict confidentiality guidelines regarding sensitive information.
• Managed daily operations of the office, including filing and organizing documents, answering phones, and responding to customer inquiries.
• Supported office clerical functions using word processing and other software, email and office machines.
• Operated cash register to process cash, check, and credit card transactions.
• Maintained and updated filing, inventory and database systems, manually or using computer.
• Coordinated office activities to streamline operations and promote compliance with organizational policies.
• Reviewed files, records and other documents to obtain information or respond to requests.

Royal Bullet Bikes spare parts assistance, Customer dealing and problems detection etc...

• Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
• Promptly responded to customer inquiries via phone, email or in person.
• Resolved customer complaints in an efficient and courteous manner.
• Tracked customer requests, comments, problems, issues and resolutions within designated systems.
• Developed strong relationships with customers by providing exceptional customer service.
• Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
• Developed and maintained strong relationships with customers to ensure repeat business.
• Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.

• Engaged customers in friendly, professional dialogue to determine needs.
• Developed promotional strategies to increase sales volume.
• Sold various products by explaining unique features and educating customers on proper application or usage.