Jem Iza Palaming
D'Venue
Edmonton,AB
9
years of professional experience
Detail-oriented administrative professional with a strong background in office administration and documentation. Proven track record of enhancing business planning processes and delivering exceptional customer support, ensuring smooth daily operations and client satisfaction.
Work History
Owner/Operator
3 Years- Independently planned and executed private parties and events from initial client consultation through completion.
- Managed multiple priorities independently in a fast-paced, deadline-driven environment.
- Built strong client relationships through personalized service, professionalism, and attention to detail.
Administrative Assistant
1 Year- Answered and directed phone calls, providing professional support to internal and external clients.
- Organized and scheduled appointments while maintaining efficient day-to-day administrative operations.
- Prepare and distribute emails, correspondence, and internal communications.
Call Center Agent
1 Year 4 Months- Handled a high volume of inbound and outbound calls while providing efficient, professional customer service.
- Obtained and verified client information to ensure accurate resolution of customer needs.
- Followed communication procedures and tailored interactions to effectively address diverse customer concerns.
Office Clerk
1 Year 2 Months- Managed front desk operations, ensuring efficient guest check-in and check-out procedures.
- Maintained accurate reservation systems, confirming bookings and updating availability as necessary.
- Oversaw daily administrative tasks, optimizing workflow and minimizing errors in guest services.
Receptionist
9 Months- Managed front desk operations, ensuring efficient customer service and appointment scheduling.
- Answered, screened, and directed incoming telephone calls.
- Notified company personnel of visitor arrivals and supported front-desk operations.
Education
Certificate - Dental Assistant
Skills
Customer service
Operations management
Event planning
Documentation management
Data analysis
Operations oversight
Timeline
Administrative Assistant
Houssmax Realty Marketing
02.2022 - 02.2023Read More
Owner/Operator
D'Venue
01.2022 - 01.2025Read More
Call Center Agent
Scotiabank
09.2019 - 01.2021Read More
Office Clerk
ABC Documents
11.2016 - 01.2018Read More
Receptionist
Yonge Steeles Ford Lincoln
02.2016 - 11.2016Read More
Anderson College
Certificate from Dental Assistant
Read More