Knowledgeable and dedicated customer service professional with extensive experience in banking industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Hi, I’m
Jemimah Abaawo
Calgary,AB
Summary
Overview
2
years of professional experience
1
Certification
Work History
Centenary Bank
Banking Customer Service Representative
03.2023 - 01.2024
Job overview
- Participated in regular training sessions to stay up-to-date on industry trends, regulatory changes, and product offerings.
- Reduced wait times for customers by efficiently handling high volumes of calls and resolving issues quickly.
- Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
- Developed strong relationships with clients through personalized service, building trust and loyalty with the bank.
- Maintained a high level of professional knowledge, staying informed on industry news and best practices in order to provide exceptional service to customers.
NAFREBIT COMPANY LIMITED
Administrator
07.2022 - 02.2023
Job overview
- Entered and maintained departmental records in company database.
- Collaborated with IT department to troubleshoot technical issues affecting office equipment or software.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Troubleshot employee concerns and recommended corrective actions to resolve issues.
Education
MAKERERE UNIVERSITY BUSINESS SCHOOLUganda-Nakawa
No Degree from Diploma in Computer Science
06.2023
University Overview
- Graduation Dean's List, 2nd semester, 2023
- Term Dean's List, 2nd semester, 2022
- Final Grade: 4.32 GPA
- Recipient of Maintaining on the Dean's list, 2nd semester, 2022.
- Completed College-level Coursework: Computer Science, Makerere University Business School.
- Information Technology, Ministry of Information,Communication Technology and National Guidance, Completed 2023
MPOMA SCHOOLUganda-Mukono
No Degree from High School
04.2021
University Overview
- Member of , Tax club to 2020
- Member of Red cross club, 2019 to 2020
- Dormitory Captain of White house
MPOMA SCHOOLUganda-Mukono
from Junior High
11.2018
University Overview
Skills
- Staff Management
- Computer Skills
- Confidence
- Technical Documentation
- Hardworking and dedicated
- Good interpersonal and communication skills
- Honest and trustworthy
- Strong Numeracy Skills
- Sales proficiency
- Compliance Awareness
- Financial product knowledge
- Data Entry
Languages
English
Native or Bilingual
Certification
- Certified administrator, Nafrebit Company Limited - 1 year
Hanging out with friends and family.
Hanging out with friends and family.
I like traveling inform of visiting different places, I like hiking with friends and family.
Timeline
Banking Customer Service Representative
Centenary Bank
03.2023 - 01.2024
Administrator
NAFREBIT COMPANY LIMITED
07.2022 - 02.2023
MAKERERE UNIVERSITY BUSINESS SCHOOL
No Degree from Diploma in Computer Science
MPOMA SCHOOL
No Degree from High School
MPOMA SCHOOL
from Junior High
- Certified administrator, Nafrebit Company Limited - 1 year
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